Divisional Head: Community Services & Relationship Mgnt - HSET19002 at Ekurhuleni Metropolitan Municipality

Key performance areas:

• Develop, plan for and ensure integration of all property management, community services and stakeholder relationship strategies and plans of the Department are aligned to national, provincial and municipal outcomes
• Drive and ensure effective implementation and integration of all property management, community services and stakeholder relations plans, outputs, targets and outcomes
• Develop and manage all strategies, protocols and plans for land and property management, including illegal land and property occupation and management
• Develop and drive the implementation of a customer relationship management strategy and plan for the human settlements function
• Identify, assess and manage governance, risk and compliance practices and processes as required by the Constitution, legislative and regulatory requirements
• Develop, ensure and promote effective awareness and educational programmes for the human settlements delivery functions and programmes
• Manage the municipal rental property management portfolio
• Ensure and drive efficiencies with regards to beneficiary and subsidy administration and systems
• Ensure implementation of housing and human settlements property and land maintenance programmes
• Monitor and ensure effective financial control, corporate governance and compliance in the area of accountability
• Coordinate, integrate and manage housing and human settlements subsidy and beneficiary programmes and plans and budgets
• Establish and manage strategic internal and external relationships, inclusive of customers, service providers and relevant legislative agencies and structures

Core Requirements:

• A B. degree in Social Sciences/ Town Planning / and/or any other related degree
• 8 years’ relevant management experience , of which at least 4 years must have been at Senior Management level
• In-depth knowledge and understanding of, and experience in, housing and human settlements policies, procedures and legislation, with specific understanding of community and citizen interaction and consultation
• Strategic leadership and management skills
• Operational and financial management skills
• Knowledge and information management skills
• Effective communication skills, with the ability to maintain effective stakeholder relationships
• Programme and project management skills, with an emphasis on property, asset and rental management experience
• Operational infrastructure planning and reporting skills