Dispatch Supervisor - Vrede at VKB Group

Job Description

As a Dispatch Supervisor, your primary responsibility will be to oversee the efficient delivery of our feed products to our valued customers.  You will coordinate with our production, warehouse, and logistics teams to ensure timely and accurate dispatches, while maintaining proper documentation and compliance with standard operating procedures and regulations.  Your organizational and leadership skills will be crucial in managing a team of drivers and ensuring effective communication and collaboration.

Requirements

• Minimum 3 years of experience in a dispatch or similar supervisory role within the agriculture or logistics industry
• Proficiency in inventory management systems and understanding of dispatch procedures.
• Knowledge of applicable health and safety regulations.

Duties and Responsibilities

• Oversee the daily operations of the dispatch department. For example:
• Ensuring delivery documentation is scanned and sent with 24 hours for invoicing purposes.
• Plan and schedule product deliveries based on customer orders and production schedules.
• Assign and manage dispatch personnel to ensure timely and efficient delivery of animal feed. This includes:
• Managing time & attendance, leave applications, performance reviews etc.
• Ensuring correct and timeous communication is sent by the relevant personnel to clients regarding deliveries.
• Coordinate with production to ensure accurate inventory levels for efficient dispatch.
• Maintain accurate records of dispatched orders, including delivery times, quantities, and customer information.
• Communicate and coordinate with growers, drivers and transporter to ensure they have all necessary information for efficient delivery. For example:
• Availability of vehicles
• Cancellation of deliveries
• Decreasing/Increasing of orders
• Delivery changes i.e., dates
• Monitor driver routes and schedules to optimise efficiency and minimize delivery delays.
• Revolve any issues or conflicts that arrive during the delivery process, such as late deliveries or customer complaints.
• Ensure compliance with all safety and regulatory requirements, including proper documentation including maintaining dispatch equipment, such as vehicles:
• COF’s and license renewals.
• Repairs and maintenance.
• Road Worthiness
• Managing service providers.
• Manage the diesel bouser relating to, for example, opening stock, usages, ordering of diesel, ensuring diesel is delivered on time and at the best price etc.
• Train and mentor dispatch personnel on proper procedures and protocols for successful dispatch operations.
• Implement and report on performance metrics to track and improve dispatch efficiencies, such as (not limited to the below):
• On-time/early/late delivery rates.
• Diesel usage per vehicle.
• Loads per truck per day.
• Prepare and present regular reports to management on dispatch operations, performance metrics, and any areas of improvement or concern.