Desktop support specialist (Gqeberha/PE) at Forvis Mazars Group

Job Description    

• Mazars, a leading international audit, tax and advisory services firm, has a challenging opportunity available in our IT department based in Gqeberha/PE. The person would be tasked with providing a support service to ensure that PCs (IT equipment), telephones, printers, cell phones and equipment are functioning optimally at all times.

Duties and Responsibilities    

• Provide 1st and 2nd level support
• Resolve and close IT incidents
• Escalate unresolved incidents
• Follow up on unresolved incidents
• Setup new PCs for users and ensure that they are functional
• Assist with the administration of the intranet
• Provide user support training and coaching
• Liaise with suppliers with regards to IT equipment

Minimum Requirements    

• Minimum of 2 years’ experience in a desktop support environment within a corporate environment
• Grade 12 qualification plus A+/N+/MCTS qualification
• Skilled in the resolution of PC hardware problems
• Skilled in the resolution of operating systems and application software problems
• Be proactive
• Focus on providing high levels of customer service
• Be able to work as part of a team
• High levels of quality and detail orientation
• Be able to cope with pressures and setbacks