DC Dispatch Clerk - Midrand at Dis-Chem Pharmacies

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Transport Management or Supply-Chain / Logistics Degree or Diploma
• Previous work experience in a similar environment

Job Specification…

• Ensure optimal route and space planning to meet the day-to-day strategic objectives.
• Understand and execute the planning process involved when stock leaves the distribution centre.
• Ensure all deliveries picked the previous day, are delivered the next day to local stores and within 48 hours to Coastal stores.
• Arrange returns and collection of the upliftments, which must be tracked throughout the return process.
• Manage the process flow within the return cage, as per Dis-Chem standard and operational requirements.
• Adhere to and deliver against shift specific targets with a high level of accuracy.
• Ensure accurate administration for transactional excellence.
• Adhere to Good Warehousing Practises, SHE programme and Occupational Health and Safety act.
• Ensure department’s consumable needs are met.
• Ensure drivers are debriefed, paperwork is filled and queries resolved.
• Ensure admin and daily checking of all delivery log sheets takes place, to facilitate queries and credit note request.
• Ensure all relevant clerical functions in the department are performed in an effective and efficient manner according to standard operating procedures.
• Ensure all customer queries are resolved within 24 hours.
• Effectively and efficiently resolve internal and external day-to-day queries.
• Maintain functional relationships with all internal and external customers to improve operating efficiencies.
• Prevent and act on security or risk issues and ensure that risks are dealt with proactively.
• Assist outsourced companies, including daily and monthly monitoring of SLA`s and costs.
• Analyse and interpret any shrinkage indicators and act accordingly.
• Ensure a high level of accuracy is maintained during checking of completed warehouse orders and compare packed boxes to store invoice details.
• Ensure stock is packed in a manner that will prevent cross-contamination and damages heavier boxes at the bottom of the pallet and lighter on the top.
• Ensure all goods received in dispatch are labelled with stickers which indicate the store name/ invoice number and number of boxes.
• Ensure that all goods dispatched, are accompanied by an invoice and are correct in all aspects.
• Ensure that all goods are dispatched, in a roll-cage and all store invoices related to that cage are attached.
• Before dispatch, all relevant detail is to be recorded in the dispatch book, the roll-cage number must be recorded and then sealed, before being handed over in the vacuum-cage to retail for dispatch.
• Record, file and attach all the necessary Courier requirements for all overnight deliveries.
• Do not allow stock to be removed from warehouse, without proper documentation, signatures in dispatch book or the approval of the Department manager or Responsible Pharmacist.
• Before writing the invoices in the delivery log sheet books, check all invoices that they are for the designated store and the correct book is used.
• Ensure that high standards of accuracy are maintained in the writing up of delivery log sheet books and check that all invoices are for the designated store.
• Ensure that all cross dock and inter branch invoices are recorded according to invoice number and correct store.
• Ensure that all goods loaded on any vehicle are recorded according to the standard operating procedure.
• Ensure that the driver signs all the relevant documentation, and that the driver has all invoices and delivery log sheets with them before leaving the warehouse.
• Daily check sheets must be completed and handed in to the POD Clerk at the end of the shift.
• Ensure that all goods dispatched, are accompanied by an invoice and are correct in all aspects.
• Record, file and attach all the necessary courier requirements for all overnight deliveries.
• Daily check sheets to be completed and handed to the Dispatch Manager.
• Do not allow stock to be removed from warehouse, without proper documentation, signatures in dispatch book or the approval of the Department manager.
• Before scanning, check all the boxes are for designated store.
• Daily Pallet scanning monitor sheets must be completed and handed in to the Supervisor at the end of the shift.

Competencies…

Essential:

• Knowledge of Distribution Centre, logistics and supply chain operations. Have knowledge of the business measures and targets, directly related to own role.
• English - Read, write & and speak welll.
• Trustworthy and honest
• Accountability
• Customer service mindset
• Team player
• Remain calm under pressure
• Computer skills - Microsoft Office, Excel, PowerPoint and Outlook