Data I/O Specialist - CPT at ManpowerGroup South Africa

Responsibilities:

• Facilitate communication between Data IO and all other departments in order to schedule and resolve issues within a fast-paced, dynamic workflows.
• Continuously monitor progress of multiple projects in order to use resources such as time and storage space efficiently.
• Facilitate the delivery of digital files via various file transmissions means such as Aspera (P2P and Faspex), Signiant, FTP as well as multiple client proprietary transmissions tools.
• Download digital files and post to various storage production networks/ servers in a timely manner.
• Log digital assets as they come in and notify the recipients as soon as possible.
• Run verification tools, such as Verifier ++, MD5 checksums to validate file integrity and reconciliation of delivered files.
• Create proxies through proxy creation tools and hot folders.
• Barcode and log physical assets as they come and notify recipients as soon as possible.
• Properly scan and check-out physical assets to secure and approved production environments for tracking purposes.
• Create shippers and ship physical assets by coordinating with local couriers or freight companies.
• Restore digital files from LTO and post to production servers.
• Archive digital files to LTO for internal and client back-ups.
• Mount and load digital files to external hard drives.
• Manipulate files including renaming, renumbering and update metadata information when requested.
• Proactively coordinate with key production stakeholders to manage disk space within SAN and various production servers so minimize delays for incoming files.
• Maintain DATA IO / Packaging Manual used to communicate summary of platform specifications to other operators.
• Update status of the disposition of assets in multiple work order-based asset management systems, including manually updating metadata, workability, in-progress, and completion of tasks.
• Address lag issues as they come up or discrepancies in media files when received to expedite possible re-delivery and to minimize delays.
• Escalate all issues as they come up if deadlines are in jeopardy, especially for media assets that are associated with sensitive, high-profile titles.
• Ability to trouble shoot and come up with innovative ideas for improving processes.
• Represent and uphold all departmental policies and procedures and maintain an exceptional level of service for both external and internal clients.
• Flexible and is willing to work long hours.
• Works well in a team setting.
• Strong and effective communicator with positive attitude.

Qualifications:

• Experienced Data Management.
• Attention to detail.
• Ability to multitask and shift attention as needed.
• Ability to identify and communicate issues and resolve them.
• Internal and External customer communications.
• Communication requirements with Client Representatives and coordinate with On-boarding to ensure successful deliveries.
• Understand, process and initiate escalation processes.
• Advanced knowledge of Windows, Mac and Linux operating systems including command line.
• Background or training in IT, postproduction workflows and new media.
• Advanced knowledge of file and data formats.
• Excellent problem-solving and critical thinking skills.
• Working knowledge of relevant operating systems, software and programming.
• Knowledge of multiple programming languages.
• Analytical and technical skills.
• Experience in industry standard delivery and file transfer mechanisms including Aspera P2P, Aspera Faspex, Signiant, Arkena, etc.
• Experience in dealing with different types of physical media formats including drives, tapes, disks as well as managing LTO archive.
• Experience in MAC OS, Windows and Linux.
• Experience in dealing with storage solutions such as Quantum’s StorNext, Oracle’s Diva or IBM.
• Understanding of computer networks, including hardware, protocols and firewalls in a production environment a plus.
• Understanding of media including metadata, formats and codec etc. Understanding of XML format is a plus.
• Ability to prioritize, manage orders and work well close to deadlines whilst producing high quality work.
• Passionate about quality, customer experience and customer service excellence.
• Detail oriented and strong organizational skills.
• Excellent in multi-tasking.
• Excellent communication skills.
• Ability to work on own initiative however also be a good team player.
• A positive attitude when experiencing obstacles and enthusiastic towards getting work done.
• Ability and willingness to learn new methods, procedures, or techniques and take on new tasks.
• Customer Service oriented.
• Dependable.
• Works Autonomously without supervision.
• Works well under pressure.
• Works well in a team setting.
• Willingness to take on new work.
• Conflict Resolution.
• Innovative Ideas for Improving the Process.

Experience:

• Minimum one (2) to two (3) years of experience in a data operations environment is preferred.

Education:

• Bachelor’s Degree from an accredited College/University or equivalent professional experience.
• Bachelor's degree in computer science a plus