Data Center Technician Internship, Data Center Operations at Amazon

• This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
• A Data Center Technician Intern will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. This position involves hardware and network diagnostics followed by physical repair. All interns will be exposed to independent work and in a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.
• Amazon internships are full-time (40 hours/week) for 12 months. Candidates must be able to provide an internship agreement from their university. Intern schedules are typically day schedules, Monday-Friday. A full time position could involve day, evening, or weekend shifts and on-call rotations.

Mentorship & Career Growth

• Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.

Inclusive Team Culture

• Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Work/Life Harmony

• Our team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.

Key job responsibilities

• You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).
• In addition to hardware and network repair, interns will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data center space.

Duties include:

•  Hardware troubleshoot in servers which are not live with an AWS technician's supervision
•  Understand the importance to meet SLA’s against assigned trouble tickets
•  Follow the AWS technician's during network troubleshooting
•  Replace Media (SSD/HDD) according with AWS Data Tech guidance
•  Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs
•  Interact with third party vendors & contractors who are working on site

BASIC QUALIFICATIONS

•  In pursuit of IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar, or has already graduated in those fields.
•  Demonstrated communication skills, both written and verbal
•  Ability to work well with others in a team environment, displaying strong time management skills
•  Fluent English

PREFERRED QUALIFICATIONS

•  Basic knowledge of Linux is an advantage
•  Basic knowledge of networking is an advantage