Data Center Inventory & Asset Technician: Internship Opportunities at Microsoft

Qualifications

• Currently pursuing or have completed a Bachelors/Masters Degree in IT, Retail, Warehousing, Logistics or Supply Chain Management.
• Customer service and interpersonal skills.  
• Enthusiasm towards leading technologies and motivation to learn and grow.
• Excellent verbal and written communication, analytical and presentation skills.
• You must be legally authorised to work in South Africa to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).   

Responsibilities

• Perform assigned tasks and escalate issues during high-volume work activity.
• Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices.  This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process.
• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
• Maintains and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories). 
• Ensures detailed physical inventory tracking and staging.
• Help to reconcile and report inventory discrepancies. 
• Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
• Comply with security and data management policies.