Customer Service Consultant (JB3843) at Educor Holdings

Requirements:

• Completed Grade 12
• 1-2 years’ experience within a similar environment preference to candidates with tertiary academic experience

Responsibilities:

• Address and resolve student queries via various channels.
• Email, Telephonic, and Social Media Query Processing:
• Respond, log, and follow up on queries/complaints.
• Route specific queries to relevant departments.
• Ensure timely closure of all queries.

General Query Processing:

• Liaise with departments based on query nature.
• Maintain accurate records on the database.
• Resolve and route queries promptly.
• Ensure a 3-5 day turnaround time.
• Collaborate with campuses for related issues.

Admin Duties:

• Provide daily feedback to the manager.
• Cover for absent team members.
• Handle other ad hoc duties as needed.