Customer Service Agent - JHB East Rand at SoluGrowth Pty Ltd

RESPONSIBILITIES

• Manage discrepancy reports and advising clients of damaged cargo
• Follow up on third party deliveries
• Collections from local/regional offices
• Problem deliveries, mailing accounts with futile trip charge
• Follow up on outstanding quotes
• Monitor/update customers on special shipment
• Know truck arrival times for all branches daily
• Response time to queries must be withing 30 minutes
• Daily reporting on unresolved issues to management and any written complaints received
• Forward possible leads to relevant salesperson in respective regions as well as quotes done for non-account clients
• Run delivery reports by customer as and when required by management
• Assist with data capturing and pod capturing as and when needed
• Obtain daily floor check report from operations and add notes to Parcel Perfect
• Arrange and follow up with agent collections
• Obtain pods from agents from their websites

Requirements

SKILLS & EXPERIENCE

• Grade 12/NQF4/Matric
• Code B Drivers License & Own transport
• 2 - 3 years experience in similar role
• Experience in Logistics industry
• Familiar with Parcel Perfect system
• Willing to work overtime - be available after business hours and during weekends when required