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As a global and diversified mining business, we use the latest technologies to find new resources, plan and build our mines and mine, process, move and market our products to customers around the world. For almost 100 years, we have been mining the minerals that society needs to develop and prosper. We provide our investors with a balanced portfolio of oppo...
Job Description:
As a Customer Engagement Administrator, you will be required to effectively integrate processes to ensure efficient and effective resolution of customer needs, including Document Management and Query Management. Below are some of your key responsibilities.
Assist employees with all payroll related queries including potential employees and ex-employees
Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
Respond to and investigate Customer queries and problems reported
Escalate tier 2 type queries to resolvers in the Employee Data Management and Payroll Execution teams for remedial actions
Develop strong working relationships with these resolver groups to ensure effective management of workflow and the efficient resolution of queries
Ensure correct logging of queries on the relevant systems
Follow up and provide feedback, guidance and information to customers and stakeholders within the required Service Level Agreement
Physically engage employee by means of assisting employee to complete Sign on pack / employment
Submit engagement documentation to GSS processing centre
When received back, check document for relevant completion and forward to GSS processing centre
Print and distribute payslips and tax certificates
This role is in the GSS Payroll Department at a Band 8 level reporting to the Payroll Coordinator.
Qualifications:
Matric / Grade 12.
Payroll or related HR qualification
Knowledge & Skills required:
Knowledge of SAP systems
Knowledge of a relevant query management system
2 – 4 years’ experience of working in a HR or Payroll field
Advantageous: mining sector experience
Additional information:
What we offer
When you join Anglo American- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.
Who we are
Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources to mine. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.
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