Credit Control Manager at MidCity Property Group

RESPONSIBILITIES

• Full credit control function and manage the team of credit controllers ensuring they meet the divisions KPI’s.
• Responsible for the management and performance of the entire credit control division.
• Weekly report to senior management on the status of the outstanding arrears.
• Oversee all operations of the credit control department, collecting all outstanding monies.
• Implement strict credit control processes, procedures and regulations and manage the execution thereof.
• Engagement with tenants with regards to their accounts.
• Issuing letters or sms messages as per the requirement and requests from the portfolio managers.
• Ensure that full attempts at collecting arrears in terms of the company’s policies/processes are adhered to.
• Weekly meetings with all credit controllers and portfolio managers to address outstanding accounts.
• Overseeing monthly billings, statements for correctness.
• Account reconciliations when required.
• Overseeing that all payments are timeously allocated. View banking unallocated accounts for payments received with incorrect reference numbers and send correct information to banking.
• Reporting back to owners and portfolio managers regarding outstanding arrears and actions taken.
• Dealing with Attorneys on all files handed over to the for Legal matters and providing necessary feedback.
• Attending and resolving matters at The Rental Housing Tribunal.
• Termination notices issued to be recorded on the system and given through all relevant departments timeously.
• Provide division with the required internal and external training to upskill personnel.
• Any other duties and requirements as needed within capability.

REQUIREMENTS

• Matric qualification required with accounting as a subject.
• Related Financial qualification preferred.
• Up to 2 years credit control experience and client service will be advantageous.
• Previous managerial experience.
• Computer literate (Outlook, Word, Excel)
• Knowledge of MRI/MDA will be advantageous.
• Bilingual (written and spoken)
• Code 08 Driving License

SKILLS REQUIRED

• Well organized, self-starter, motivated and good work ethic.
• Strong administrative and computer skills.
• Excellent interpersonal skills.
• Ability to multitask and prioritize.
• Good and professional manner with clients
• Service orientated.
• The ability to work well under pressure and adhere to deadlines.
• Team Player
• Self-motivated.
• Exposed to a multi-tasking background.
• Responsibility and Accountability for work and driving ethics.