Contact Centre Operations Support Specialist X4 at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for X4 Contact Centre Operations Support Specialists. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for providing support to the Contact Centre as well as attending to all queries, objections, requests, enquiries, business structures etc., with the aim of adequately and timeously resolving these matters. The successful incumbent will be required to build sound working relationships between departments and the business.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Minimum 1 to 2 years' relevant Industry/Product experience.
• Fair understanding of Microsoft Outlook, Excel and Word.
   

A Bonus to have:

• Certificate in Administration.
• Project Management experience.
   

What You’ll Do for the Brand:

• Offer general Operational or Administrative support to the Contact Centre.
• Work as a direct liaison between the Contact Centre and the rest of the business.
• Being on call 24/7 (On cellphone - Unless approved by your line manager of not being available on cellphone) to offer operational support.
• Complete incentive calculations and requisitions.
• Deal with all types of escalated client disputes (Formal and Informal) and draft responses where necessary.
• Execute any operational task handed to you by the Contact Centre Management of the business.
• Ad hoc tasks may be handed to you by management.
• Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.
   

What You’ll Bring to the Team:

• Demonstrate strong administration skills.
• Ability to plan well and communicate efficiently.
• Demonstrate strong attention to detail.
• Ability to interact with customers and provide exceptional customer service delivery.
• Demonstrate strong numeric skills.
• Ability to work under pressure and still produce good quality results timeously.