Consumer Services Representative with English and Spanish / fixed contract at Kimberly-Clark

Job Description
About the position

• If you like customer relationship and service while dealing with day to day excellence, this position of Customer services Agent is made for you !
• The role is all about caring for our trusted customers and managing with complaints.
• Here are just a few of the main responsibilities you will be performing in this opportunity :
  • Handle consumer contacts from all channels effectively, efficiently and promptly and determine the nature of the interaction.
  • Manage and share consumer insights
  • Compose and translate text where needed
  • Focus on providing best in class consumer services experience
  • Ensure all Regulatory and GDPR processes are adhered to.
  • Continuous Improvement by using LEAN principles, Visual Management and Standard Work

About you 

• You have a Minimum of Matric / Grade 12
• Telephone etiquette / experience with Salesforce is an advantage
• Experience in a Customer/Consumer Care function and/or complaint management.
• Excellent professional, interpersonal, written and communication skills
• You are Fluent in speaking and writing in English AND Spanish 
• Can work independently and good at motivating themselves
• Flexible, able to handle change and resilient
• Good time management skills
• Attention to detail
• Salesforce knowledge
• Able to work from home unaffected during load shedding/work from the office in Bryanston/Johannesburg when required