Complaints Specialist - Assurance at Standard Bank Group

Job Description

To specifically attend to client’s complaints on behalf of the company for the long - term insurance. Experience with Ombudsman complaints is an added advantage 
To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly. To help client via all platforms i.e., Call Centre, social media and Executive.

Qualifications

• Completed Matric
• A Business related qualification would be an advantage

Experience

• 2 years’ industry related experience for both short term/long term
• 2 years’ working experience with Assurance products ( Funeral & Credit Life)
• Broad personal lines insurance experience
• Experience with  responses to the Ombudsman office.

Additional Information

Behavioral Competencies

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Developing Expertise
• Examining Information

Technical Competencies

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Query Resolution
• Risk Awareness