Communications Product Manager at Ninety One

In this role you will:

BAU management:

• Create and manage an oversight tool for the SA Retail Communications inventory to ensure timeous delivery. Including (but not limited to):
  • Details of the artefact
  • Delivery interval
  • Next run date
  • Associated tasks (including creation of azure tickets, communications – internal, pardot, appcues, external)
• Monitoring and oversight of artefacts in BAU including (but not limited to):
  • Dashboard monitoring for control totals, run and delivery information
  • Testing of initial 3 runs for all automatically triggered artefacts e.g., Instruction Notifications
  • Support for all manually triggered artefacts (monthly, quarterly and annual) e.g., Quarterly Statements, Annual benefit statements, Reg 28 process. This includes testing, communications and release
• Query handling including initial investigation, creation of Dev Ops tickets and liaison with the Production Support IT team
• Ad hoc mailers – facilitate design and development, testing and communication

Project support:

• Identify new business requirements/enhancement and work with the SA Retail Communications Business Analyst and SA Retail Communications Product Owner to document, plan and prioritise the requirements
• Assist the Business Analyst with pre- and post-production testing of new project requirements/enhancements
• Assist with roll out of new requirements/enhancements including (but not limited to):
  • Internal communications e.g., training
  • External communications e.g., AppCues; Practice Notes; engagement with Sales people

You should consider applying if you have:

• Relevant Tertiary Qualification
• 3 - 5 years LISP experience
• AWD/Salesforce experience – advantageous

Some of the attributes we look for in a person are:

• The ability to build and maintain meaningful relationships
• The ability to ‘approach and own’ and continuously look for opportunities to develop
• Driven by results  
• Ability to recognise and embrace change
• Ability to analyse, interpret and assimilate information