Collections Agent-Dayshift (ACS) Mr Price Money at Mr Price Group

RESPONSIBILITIES

• Negotiate payment arrangements in accordance with set standards
• Accurately updating customers' information
• Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with Service Level Agreements.               

QUALIFICATIONS

• Grade 12
• 6-12 months experience in Debt Collection (preferably within a Call Centre environment)
• An understanding of the life cycle of an account, the collection process and the systems that drive these processes
• You are competent in the use of MS Office.
• Good telephone etiquette, customer service orientated, pay high attention to detail and are a team player
• Day shift work hours are from 08h:00 to 16h30 and Saturdays 08h:00 to 14h:00 (when requested)