Cloud Support Engineer - Infrastructure as Code at Amazon

WHY AWS SUPPORT?

 First and foremost this is a customer support role – in The Cloud.

•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
•  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
•  As we operate on a followthesun model, with Support sites located globally, there is no after hours oncall or mandated overtime in this role.
• The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.

About the team

• Diverse Experiences
• Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

BASIC QUALIFICATIONS

•  1+ years of software development, and 1+ years of technical support experience
•  Experience troubleshooting and debugging technical systems
•  Experience working with atleast one of the IaC tools (Cloudformation, Terraform, CDK) and one of Configuration Management tools (AWS OpsWorks, Chef, Puppet, Ansible). Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.).

PREFERRED QUALIFICATIONS

•  Knowledge or experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker and Kubernetes.
•  Knowledge of the complete deployment lifecycle (design, build, test, deploy) including deployment methods such as Blue/Green, Rolling Deployments.
•  Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
•  Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).