Client Service Administrator: Disabilities at Momentum Metropolitan Holdings Limited

Role Purpose    

• Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.

Requirements    

• Matric/equivalent.
• 2 Years’ administration experience in a Financial services or Insurance Administration environment.
• Client service experience.
• Employee benefits experience will be an advantage.
• Disability claims administration experience will be an advantage.
• Intermediate Excel will be an advantage, i.e. VLOOKUPs 

Duties & Responsibilities    

• Claims: Accurate calculation and payment of Monthly Income, Lump Sum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.
• Member record maintenance: Timely processing of review decisions, i.e. suspension, reinstatement, reduction and termination of benefits.
• Capture data accurately on relevant systems according to Service Level Agreements
• Client Servicing: Ability to address queries and resolve complaints raised by clients expeditiously, in both spoken (telephonically and face-face) as well as written communication (email).
• Dealing with client requests in a competent, efficient and professional manner.
• Adherence to organizational and team best practice, processes and legislative requirements.
• Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
• Support the Administration Manager to enable efficient and effective client service.
• Taking ownership of assigned workflows and ensure they are processed and resolved timeously and effectively.
• Identify and report process and system failures and enhancements to improve client experience.Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge. 

Additional Information 

• This role is based on the Pay for Performance remuneration structure.

Competencies    

• Attention to detail
• Client Service oriented
• Analytical thinking
• Problem solving 
• Stress tolerance
• Tenacity and resilience / adaptability
• Sense of urgency
• Effective communication skills through various channels
• Time management

Closing Date    
2023/05/18