Claims Accidents Investigation Team Manager at OUTsurance

Job Description
Responsibilities:

• Recruitment & selection & retention of team members
• Checking and validating of all work carried out within the team.
• Managing team performance in accordance with established minimum standards.
• Upskilling team members through coaching and mentoring 
• Performance Management 
• Leave Management
• Audits
• Ensuring team members are behaving in line with the company procedures and values and addressing misconduct where applicable
• Change management and effective communication
• Dealing with escalated customer complaints and adhoc queries that are outside of your subordinates mandate
• Reporting & analysis 

Qualifications

• Experience in assessing of claims
• Existing YAT or Team Manager position will be beneficial
• Any Tertiary studies relating to Management will be beneficial 
• Own Vehicle

Additional Information
Competencies:

•         Team leadership ability
•         Ability to develop others
•         Attention to detail/Quality oriented
•         Deadline and results oriented/Work standards
•         Enthusiastic and passionate about the job and the company
•         Effective at planning and organization /Work management
•         Teamwork/Collaboration
•         Judgment/Problem solving
•         Adaptability and change management expert
•         Resilient with high tolerance for stress

Skills: 

• Interpersonal and communication skills
• Administration skills
• Influencing/Coaching
• Computer literacy
• Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time
• In accordance with our Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.