Change Manager - Midrand at Alstom

• The main purpose of this role is for the local change manager oversees business adoption for GSI Core Model and its application landscape. Relying on Alstom GSI Change Management methodology, he/she is in charge of identifying local impacts of GSI implementation (either systems, professions, organization, legal or culture) and then defining actions (communication,
• organization, training) to prepare the end users to be ready for Go-Live.
• The local change manager helps them take ownership and feel comfortable with new rules, processes and integrated tools correctly..
• The role will be based at the Gautrain Maintenance Depot in Midrand, Johannesburg.

MAIN RESPONSIBILITIES & ACTIVITIES:

• The main responsibility of the local CM is to ensure business adoption of GSI core-model by Key-users/End-users within the site. Ideally the local Change Manager is involved and embarked in the project before Solution Adoption phase and up to - at least -business stabilization at post Go Live phase.

Change management ramp-up and network:

• Get to know the GSI Change Management methodology
• Contribute to the global GSI Change Management Network to share Lessons learned and best practices for different roll out

Awareness and stakeholder engagement:

• Train site Project team on change management methodology
• Identify the project stakeholders on site and the actions to keep them engaged during the project

Change Management Methodology implementation:

• Perform change management impact assessment with the key stakeholders to design the change management plan
• Monitor and update CM plan – with regular reporting to Project sponsorship/ Stakeholders and Global CM teams
• Handle risk related to Change Mngt and work as advisor for site management on actions related to organizational impacts

Communication (informal and formal):

• Adapt, define and implement communication plan (newsletters, events, roadshows…) to the site specificities

End User Training and train-the-trainer:

• Adapt training methodology to the site specificities
• Plan and organize the sessions (logistics, assessments…) with the support of the Key Users and other resources
• Support the Key users for the training’s preparation and delivery organization

Adoption

• Implement business maturity assessments before, during and after GSI rollout at various levels of the local organization
• Track business adoption up to business stabilization to ensure proper local ramp-up: project pulse, training follow-up…

Post-go live support

• Define and implement hypercare support
• Manage possible further emerging change actions not previously identified
• Identify and manage improvement actions and roadblocks

MAIN REQUIRED COMPETENCES

DESIRABLE

• Experience in Transformation Programs
• Knowledgeable of continuous improvement
• Experience in transportation industry
• Knowledge of Group processes
• Knowledge of preferences and special requirements to be considered in the adaptation of the change Plan
• Already introduced to stakeholders

MANDATORY

• Knowledge of local context, organization, business processes & tools
• Integrated tool /ERP implementation / roll out experience
• Ability to work with / to mobilize multiple stakeholders at local/regional/central levels
• Ability to communicate and to train
• Ability to negotiate and work under challenging conditions

EXPERIENCE

DESIRABLE

• Graduate degree in HR, communication and/or main impacted stream such as engineering
• Master in change management (project management, change models and frameworks, Group psychology)

MANDATORY

• Undergraduate or Graduate degree

EDUCATIONAL REQUIREMENTS

• English fluent
• Inter-personal relationships (engage stakeholders, build trust, commit to interacting emotionally and to bringing more people on board, focus on solutions, be collaborative, encourage the group…)
• Project management, leadership and problem solving skills
• Operational effectiveness and accountability
• Good communication skills to mitigate resistance, boost motivation and enhance collaboration
• Vision and intellectual curiosity and creativity, digital literacy to show direction
• Lean (and APSYS) methodologies