Change Administrator (Re-run) at Sanlam Group

What will you do?

• This position is a supportive role of the SGT Change Management Role and the Change Process for Infrastructure and Application Changes It will also be required from the successful candidate to assist the Change Manager & Change Management team with the administrative tasks pertaining to Changes of the entire Sanlam Group.

What will make you successful in this role?

Outputs

• Monitor compliance to the Change Management Process
• Identify training needs and development of Change Management Training.
• Business benefit, Risk and  Impact assessment of all changes
• Monitor and report on the status of Changes
• Review and endorse Implementation Plans for Compliance.
• Review and endorse Communication Plans for Compliance.
• Review and endorse Back out Plans for Compliance
• Liaise with Stakeholders and technical staff with regards to Scheduled Changes.
• Reviewing the detail and quality of Changes logged for implementation
• Ensuring all required documentation is attached
• Following up on open changes
• Ensuring High Impact Changes are scheduled on the SGT Change Calendar
• Review & updating of the Change Calendar
• Scheduling of Weekly CAB & Daily ECAB meetings
• Compiling & distributing of the CAB Agenda together with the Forward Schedule of Changes and distributing of CAB Minutes
• Finalising & Distributing  the Weekly Approved Schedule of Changes as approved by CAB
• Assisting users with change queries
• Arranging of Post Implementation Reviews
• Taking minutes in Post Implementation Review Meetings and upload PIR documentation
• Monitoring and Maintaining the Change Management Mailbox
• Regularly reviewing the Distribution lists for Change Minutes
• Attending Pre-Cab meetings
• Follow Up on Changes still in Pending Implementation Status
• Performing Change Management Standby Duties 
• Assisting with ECAB meeting and compiling and distributing the list of Daily Emergency and Unplanned Changes
• Assist with obtaining approvals from Server and Application owners for changes
• Represent Business in SGT CAB
• Assist with administrative tasks during and after CAB and eCab
• Perform Change Management Standby duties on a rotational basis according to a scheduled Standby Roster
   

Qualification and Experience

Qualifications

• IT related Degree or Diploma or/ and a minimum of 3 years relevant IT experience.
• ITIL Foundation or/and Change Management Practitioners Certification 

Experience

• 3 – 5 Years IT Experience
• 2+ years’ experience in Change Management would be advantageous 
• Knowledge of the Application Systems and Infrastructure as well as a good understanding of the Sanlam Business would be advantageous

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing strategically
• Communicates effectively - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently