Centralised Collections Bridge Analyst at Capitec Bank

Purpose Statement

• To provide support to the Centralised Collections team through analyses of client and agent behaviour and business trends in order to develop and deliver appropriate management information reports. The aim of these is to provide management, the department, and the broader business with real insight and perspective in order to formulate and/or drive appropriate operational and tactical/strategic actions

Experience
Minimum:

•  Minimum of 2 -3 years’ relevant business and/or data analysis working experience.
• Experience in coding and interpretation of analytical data

Ideal:

• Collections and/or Contact Centre experience; reporting experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate or Mathematics

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Mathematics or Information Technology - Technical Support

Knowledge
Minimum:

• Understanding of business analysis and requirements gathering
• Data base design principles
• Report writing, design, and development
• Financial services end to end client journeys

Ideal:

• Analytical methodologies
• Collections strategies
• Data management
• Working knowledge of Capitec Bank's integrated banking systems, structure and infrastructure
• Liaising with 3rd party providers

Skills

• Analytical Skills
• Problem solving skills
• Reporting Skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Working with People
• Deciding and Initiating Action
• Persuading and Influencing
• Presenting and Communicating Information
• Writing and Reporting
• Following Instructions and Procedures
• Coping with Pressures and Setbacks

Conditions of Employment

• Clear criminal and credit record
• Willingness to work flexible hours (including Saturdays and Public Holidays)
• Must have access to transport (personal/public)
• Contactable via own mobile phone