Call Centre Agent at Midvaal Local Municipality

REQUIREMENTS

• Grade 12. 
• Call Centre Support/Contact Centre and/or Business Process Support. National Certificate (NQF Level 3) will be an added advantage. 
• Fully Bi-Lingual (Afrikaans/English, and one local language viz. IsiZulu or Sesotho will be an added advantage. 
• Computer Literate. Excellent communication, telephone etiquette and customer service skills. 
• Passionate, motivated, and friendly individual. 
• Attention to detail, office management and excellent administration skills. 
• Knowledge of the Midvaal Local Municipality and municipal area will be a strong recommendation. 
• 2-years relevant experience in call centre/customer service or similar pressurised environment dealing with complaints and inquiries, will be an added advantage. 
• Candidates that apply should note that the post is a shift position, times of shifts are Day Shift: 06:00 to 14:00. Afternoon: 14:00 to 22:00. 
• Applicants to note that first preference shall be given to qualifying candidates that reside within the jurisdiction of Midvaal Local Municipality. Applicants must be able to travel to and from Midvaal Local Municipality.

DUTIES

• Provide a comprehensive call centre agent function related to receiving and dispatching calls, registering complaints and providing feedback to customers. 
• Reach and exceed goals set by the municipality. 
• Enhance customer service experience in a professional and polite manner. 
• Ensure compliance with the municipality’s service charter and turn-around times on complaints. 
• Perform any other related Ad Hoc tasks and duties as requested or required by management from time to time.