Call Centre Agent | Auto Pedigree | Spartan at Motus Holdings Limited

Position Overview    

• To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.

Specific Role Responsibilities
Call Handling

• Ensure that the clients are informed of the procedures of the company and applicable financial Institutes regarding Finance
• Applications
• Manage customer situations
• Respond promptly to the needs of the customer and solicit feedback to improve service
• Respond to requests for service or assistance from the branches
• Build customer’s interest in the services and products offered by Auto Pedigree
• Following up on each enquiry and ensuring that the client was given efficient time to respond
• Attend to outbound and inbound calls with speed and efficiency

 Problem Solving

• Analyze the various parts of a situation properly and develop logical solutions
• Identify and escalate priority issues
• Maintain calmness in a difficult situation besides upholding the values of the organization
• Resolve problems efficiently and professionally

Administrative Duties

• Update the Lead Management System with regards to feedback on leads
• Record all activities on the required reports
• Email correspondence from clients

Customer Service

• Ensure that the clients are informed of the procedures of the company and applicable Financial Institutes regarding Finance Applications
• Manage customer situations
• Respond promptly to the needs of the customer and solicit feedback to improve service
• Respond to requests for service or assistance from the clients
• Build customers interest in the services and products offered by Auto Pedigree and promoting brand awareness through marketing and opportunities

Customer Service Orientation

• Miscellaneous
• Participate in sales and team meetings
• Participate in sales training
• Follow department standard operating procedures
• Adhere to the policies and procedures of the company
• Any other duties as assigned

Qualifications and Experience    
Minimum Experience

• 2 years relevant Experience

Minimum Qualification

• Grade 12/ Senior Certificate

Minimum Requirements

• Computer literate with a basic level of competence with Excel and Outlook
• A valid South African ID document
• A valid drivers licence
• The appointed person will be required to work, shifts, some weekends and travel.

Skills and Personal Attributes    

• Comprehend, capture and interpret basic customer information
• Ability to adapt to the changing environment, any delays or other unexpected demands
• Target driven and ability to meet deadlines
• High level of motivation and good social skills
• Ability to work well as part of a team or as an individual
• Sound knowledge of telephone etiquette
• Customer Service Orientated
• Attentive to cost saving
• Time Management
• Attention to detail
• Ability to follow instructions as well as take responsibility for their actions and also keep commitments
• Sales and marketing skills
• Knowledge of NCA