Business Solutions Support Analyst FMD at South African Reserve Bank

Brief description (main purpose of the job)

To provide systems-related configuration and business support to users of critical domestic business systems within the Financial Markets Department.

Detailed description (objectives – consider most important)

The successful candidate will be responsible for, among other things, the following key performance areas:

• Define and interpret business needs and requirements as well as compile functional specifications for new and existing business solutions for FMD.  
• Coordinate, guide and oversee the implementation and change management of new solutions, enhancements and upgrades to existing systems, in consultation with stakeholders, to ensure alignment with business needs and requirements (business processes, reports, upgrades, patches and fixes).
• Maintain the master data on FMD domestic systems to ensure its integrity. 
• Guide and manage system testing as well as verify testing results against the defined test-case criteria. 
• Provide ad hoc training as well as guide and oversee externally provided training and support on all functional system changes to internal and external users of the systems, including commercial banks. 
• Establish and maintain relevant stakeholder relationships as well as represent the department at relevant industry forums. 
• Participate in adhoc business systems and market participant projects.
• Stay abreast of business/market changes and apply these in the course of own work. 
• Maintain policy changes on the system.
• Identify risks in own area and assist in the mitigation thereof. 
• Monitor and facilitate the timely resolution of all systems-related issues reported by the FMD users and other external users and manage the incident management process as well as provide development support to ensure efficient service delivery.
• Coordinate and communicate decisions during major system incidents.

QUALIFICATIONS

Job requirements

To be considered for this position, candidates must have:

• a Bachelor degree (NQF 7) in Finance/Banking OR equivalent combination of education and job-related experience;
• five to seven years of relevant work experience as a Systems Analyst, with at least three years of work experience in a treasury, capital or financial markets environment; and
• good knowledge of capital or financial markets value chains, role players and processes. 

The following would be an added advantage: 

• strong product knowledge, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements; 
• analytical knowledge and skills;
• above-average skills in interpersonal relations, time management, report-writing, stakeholder management and communication; and
• the ability to display attention to detail.

Additional requirements include: 

• industry, business and organisational knowledge and skill;
• quality assurance knowledge and skill;
• continuous improvement knowledge and skill; 
• continued learning or professional development knowledge and skill; 
• business transformation and optimisation knowledge and skill; 
• elicitation techniques knowledge and skill; 
• business analysis practices, methodologies and tools knowledge and skill; 
• realisation and testing practices knowledge and skill; 
• information technology (IT) domain management knowledge and skill;
• mastery of all the knowledge areas of the (BABOK) v3.0;
• practical knowledge of the (SWIFT) payments and securities settlement;
• practical experience with data or business intelligence (BI) project delivery;
• systems development life-cycle (SDLC) knowledge and skill; 
• the ability to use basic software applications (e.g. the Microsoft Office suite);
• skill in using modelling tools; 
• negotiation skills; and
• presentation skills.