Business Manager - Lichtenburg at FirstRand Group

Job Description

To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients

• Enhance business performance and profitability
• Actively coach team through providing advice about subject matter, solutions, principles and processes and personal progression with the aim to improve performance
• Plan and manage performance, talent, succession and culture of team in order to improve performance
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Set tactical goals and optimise the use of the people, finances and technologies in order to realize those goals
• Compile reports that track progress and guide business to make informed decisions
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Develop and manage key stakeholder relationships that enable achievement of operational objectives
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Drive customer service delivery goal achievement in line with predefined standards and in support of sales objectives
• Manage cost to income to increase profitability and efficiencies for the business
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances