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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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What will you do?
What will make you successful in this role?
Job purpose
Key outcomes
The following outcomes will be expected to be achieved for this specialised role:
• Do the day-to-day management & distribution of Glacier’s electronic communication to clients and intermediaries
• To take verbal briefs and synthesize it into clear, easy to understand communication & documentation
• Create new documents such as policy contracts and member guides from scratch in a team environment and apply specialised process, product and regulatory knowledge
• Ensure a quality, consistent and holistic approach to documentation changes by applying systems, process knowledge and regulatory requirements such as plain language (TCF)
• To research and keep abreast with communication techniques and apply it
• Prioritise and deliver on various projects at the same time
• Influence the outcome of documents in projects considering client experience to ensure quality communication design
• Proofread, translate and edit documents as required by the business
• Responsible for user acceptance testing and providing input in compiling testing matrixes
• Responsible for input into and sign-off of client statements after UAT
• Do quality assurance on team members’ work & coach for improvement
Qualifications and experience
• Matric / Grade 12
• A relevant financial degree or degree in document design or communication
• At least 3 years’ experience in a Lisp or Life Insurance environment where the drafting of documents and project involvement was required
The following will be to your advantage:
• Excel & MS Word skills
• Creative writing skills
• Specialist knowledge in Lisp or Life insurance product range & processes
Competencies
• Exceptional communication skills, written and verbal, in Afrikaans and English
• Ability to write in plain language
• In-depth knowledge of financial services and investment products
• Excellent planning, prioritising and organisational skills
• High attention to detail, analytical thinking and problem-solving skills
• Exceptional Client Service Orientation
• Relationship building skills – ability to communicate on all levels
• Ability to work under pressure and deliver on deadlines
Attributes
• Positive, enthusiastic attitude
• Honesty, integrity and respect
• Ability to co-operate and thrive both within an independent and team environment
Qualification and Experience
Knowledge and Skills
Personal Attributes
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