Job Opportunities at Absa Group Limited (Absa)

Key Accountabilities:

•  Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff) Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure. 
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business. Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
• Accountability: Meet sales and/or growth targets Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs. Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client. On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing. Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings •

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and) Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts). Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

Accountability: Personal Development 

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Key Accountabilities:

•  Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff) Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure. 
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business. Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
• Accountability: Meet sales and/or growth targets Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs. Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client. On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing. Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings •

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.  Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and) Liaise with  Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts). Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice

Accountability: Personal Development 

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• We are looking for a Service Designer to join our interdisciplinary design team. The ideal candidate will plan, visualize, and define new user and service experiences, leveraging a wide range of skills from research design to experience and service design. They will utilize design research techniques and service design methodologies to shape the experiences, services, systems, and brands that end-users interact with, alongside clients and project stakeholders. As a team member, the Service Designer will handle projects at every stage of the lifecycle, from initial assessment and research to final delivery. Our work environment is highly collaborative, requiring the Service Designer to work across disciplines, including value streams, data & analytics, and client care teams.

Job Description

Your key accountabilities will include the following;

• Planning and managing design research activities, including research strategy, ethnographic-based user research, secondary research, and UX research.
• Planning and executing system mapping, customer journeys, scenarios, and service specifications.
• Analysing research data to identify and generate meaningful insights and behavioral patterns.
• Working closely with researchers and designers to improve design quality and final user experience.
• Facilitating workshops with diverse groups of clients and stakeholders.
• Defining and structuring deliverables consistent with project goals.
• Creating presentations and design strategy documentation.
• Managing user research and service design processes, drive decisions, track issues, and assist in estimating resource needs and schedules.
• Collaborating with product owners and leaders to design solutions and strategic propositions.

If you are passionate about service design and want to work in a collaborative environment, we would love to hear from you! Send us your CV if you have the above and below-mentioned.

• 5+ years of experience designing complex service design systems for multiple touchpoints projects.
• A Bachelor's degree in service design, business design, or a related design discipline.
• A background in visual and UX design is a plus. Figma and Miro board experience.
• Strong knowledge of user-centered design processes and a passion for solving complex Service and UX challenges.
• Strong background in service and strategic design.
• Strong skills in conducting and synthesizing research, insights, and findings. As well as in structuring and visualizing journey maps, service ideation, concept communication, and specification.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) across multiple squads in complex & high impact business areas  Business complexity is determined by:  

Job Description

Product & Service Direction Setting, Solution Design & Performance Management

• Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
• Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
• Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
• Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
• Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
• Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
• Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
• Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
• Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
• Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
• Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
• Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
• Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
• Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
• Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.

Delivery Management (where there is a specific product / service you manage)

• With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
• Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
• Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
• Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
•  Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment

People

• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
• Financial & Vendor Management, Risk & Governance
• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
• Manage & Apply the organization risk & governance frameworks
• Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
• Manage all vendor selection processes & take full accountability for all related commercial impact
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology (Required)
   

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Job Summary

• To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.

Job Description

Accountability: To build customer relationships in the preferred market segments:

• To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (ie financial and estate planners) to ensure that our clients experience the full spectrum of our value proposition.
• To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
• To build, maintain and execute on client relationship plans to ensure you fully understand your clients’ needs and that we hold the primary relationship with our clients.
• To secure new business through interaction and engagement with current and prospective clients and leads generation and ensure new clients are fully on boarded.
• Ensure retention of clients in within acceptable targets and apply remedial actions where appropriate.
• Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
• To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.
• Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.
• Prepare weekly for performance discussions with Area Manager Coverage to review client contact plans, client relationship plans, opportunities, successes and support required.
• To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the portfolio profitability is managed optimally.
• To effectively cross and up sell the appropriate products to the clients ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
•  Drive Income growth of the Portfolio through the acquisition of new clients
•  Analyse sales achieved against opportunities in portfolios on a monthly basis for new and existing client
•  Complete a monthly analysis of the profitability of the portfolio of clients including the quality of credit and make recommendations to the Area Manager Coverage if actions are required for identified clients.

Accountability: Protecting our assets through appropriate levels of Risk and Credit Assessment

• Co-Manage high risk clients’ accounts in collaboration with Risk stakeholders
• Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
• Assist with the development of high quality credit client solutions which are both practical and appropriate (i.e. lending structures) for clients by influencing credit with knowledge on the client’s requirements as well as business and industry related knowledge
• Coordinate and drive outstanding client reviews and ensure timeous finalisation.
• Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
• Takes ownership of the portfolios risk management through consistent application the bank’s regulatory and compliance framework.

Accountability: Colleague and Personal Development

• To act as backup for other Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
• Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
• Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
• Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
• Attend relevant economic environmental business forums to be able to raise client conversations to a strategic level.
• Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Preferred Education & Experience

• B-degree in Business, Commerce or Management Studies or equivalent NQF Level 7 qualification  Five (5) years’ relevant Private or Wealth or Premium or Private Wealth Virtual Banking experience
•  FAIS Compliance

OR

• National Diploma / Advanced Certificate in Business, Commerce or Management Studies, or equivalent NQF Level 6 qualification  8 years’ experience in Private or Wealth or Premium or Private Wealth Virtual Banking, of which 4 years must be experience with Non Individuals (Professional Practice) within Private or Business Banking.

Knowledge and Skills

• Sales Acquisition and Business Development
• Customer Relationship Management
• Financial and wealth solutions and planning knowledge, including deal structuring
• Relationship Banking Risk management, including credit knowledge around complex structures as well as solutions
• Financial products knowledge with Superior Communication Skills
• Data analysis to enable data led decision making

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers.
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements | Customer Service
• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

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Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

• Business Planning, Business Performance Monitoring & Revenue Generation: Business Planning, Business Performance Monitoring & Revenue Generation | Leading the commercial, sales and service agenda for the branch: Leading the commercial, sales and service agenda for the branch (as part of a broader area); &
• Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard
• elements) | Customer Experience and Service: : Proactively manage and build relationships to enhance the Absa Brand in the area as well as | Managing cost & efficiencies: : Apply effective & balanced cost management practices that ensures sales & service
• standards are within benchmark & aligned to best practice | : | : | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• To be part of the team that looks after the activities of financial reporting to internal and external stakeholders of the Absa Group and Absa Bank to ensure that financial reporting is performed accurately and timeously and complies with International Financial Reporting Standards (IFRS), JSE Limited listing requirements and the Companies Act as well as specific requirements as communicated by analysts, the Group Audit and Compliance Committee and the Board of Directors for Absa Group Limited and Absa Bank Limited.

Job Description

Key Accountabilities

Accountability:  Monthly Reporting 

• Reviewing the financial results, obtaining commentary from Analytics and Balance sheet control for the various clusters.
• Attendance to queries from internal reviews, external auditors, financial analysts and the JSE Limited by requesting information from the relevant team members and reviewing the responses for accuracy and validity.

Accountability:  Projects

• Be involved and contribute to improvement projects within the department including SAP 4 Hana, Hyperion Essbase and Planning, IFRS 17.

Accountability:  External reporting

• Review the team’s preparation/updates to CDM notes that are included reports for booklet, SENS and financial statements.
• Perform an analysis, to ensure that any changes to the notes and accounting standards are taken into account. Ensuring accuracy of the disclosures through analysis and comparisons to annual financial statements. Taking into account note consistency across reporting levels.
• Assist the team with HFM web form queries needed for external reports prior to release to ensure that all the relevant disclosure requirements are included in the web forms and that the necessary checks and validations are in place to ensure accurate submission by business units.
• Assist the team with necessary escalations to ensure data is received timeously taking into account reporting deadlines.
• Agree prior year figures to reported figures and following up on any and resolving discrepancies, taking into account re‐statements where applicable.
• Confirming accuracy of disclosures through analysis and comparison to other reports within the team. Review all components of external reports to ensure reasonability, validity, accuracy and consistency across all. Ensure that financial information in other reports (included in the integrated report) agrees to financial information as reported in other external reports.
• Obtain signoff from the team as notes are completed. Also provide signoff post review of note has been performed.
• Ensure compliance to the Group's accounting policies, the Companies Act and King III.
• Assist in preparing reports to the GACC and the Board alongside the Report Owners Manager.
• Keep up to date with changes in accounting standards (IFRS) and other regulatory requirements to ensure proper and adequate disclosures.
• Liaise with auditors regarding the review of financial statements and ensure that comments raised by auditors are being dealt with adequately. Meet with auditors to discuss audit budgets and possible fee overruns to be presented to the financial controller.

Accountability:  Internal reporting

• Check the accuracy between the Exco report, GACC report, Board report, Segment report, the financial results booklet, SENS announcements as well as the financial statements.

Role/Person Specification

Education and Experience Required

• Chartered Accountant CA(SA) strongly preferred
• 3 year Accounting articles (this includes supervision and review, passing the Board exams and completing recommended hours for the training contact)
• Minimum B Com Accounting degree required, Honours in Accounting preferred together with IFRS reporting experience and banking industry experience

Knowledge and Skills:

• Analytical skills
• Stakeholder management (over reporting periods key stakeholders include direct team members, management and external audit)
• Communication (verbal and written)
• Report writing skills
• Microsoft Office ‐ Excel, PowerPoint, Word
• Hyperion Essbase and Planning exposure beneficial
• Certent CDM exposure beneficial
• Technical accounting knowledge
• Specialist knowledge and skills – Banking exposure beneficial
• Negotiation skills
• Time management skills
• Understanding group structures and chart of accounts

Competencies:

• Deciding and initiating action proactively
• Learning and researching
• Commercial thinking and applies to work responsibilities
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Drives efficiencies and automation in work responsibilities

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
   

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Job Summary

• Group Financial Decision Support (FDS), formerly known as BP&A, supports decision making within the Absa Group through the provision of relevant financial information and analysis at a Group-wide level. This function is also responsible for integrated planning and leading the annual budgeting process. This role supports the Head of Financial Planning and Analysis in ensuring that internal financial planning across the Group supports effective decision making.

The Planning team is responsible for:

• The overall financial planning across Absa Group (preparation and review of forecasts and short- and medium-term budgets that inform the Integrated Plan including restatements and rebase of plan where required)
• preparation of key financial reports including commentary for use by the Absa Group Exco and Board 
• analysis of competitors, trends, revenues, new products/businesses etc 
• preparation of briefing notes for annual results presentations
• ad hoc analysis and research, often related to presentations to Exco and other senior management

Job Description

Key Accountabilities 

Accountability: Assist the team in team executing the following deliverables to Exco and other members of senior management:

• Project management and analysis of key planning deliverables throughout the year: RAF, STP, Stress Testing and Integrated Planning outputs
• Monthly and quarterly key financial reports on financial performance

Competitor analysis

• Research projects - gathering financial data and creating insightful, decision useful analysis and thought pieces
• Results presentations at half year and year end
• Other ad hoc projects and presentations
• Financial scenario analysis and stress testing
• Consolidating financial information for senior management
• Attend meetings to assist executives to understand and complete their tasks to achieve team goals

Accountability: RAF and STP review packs

• Assess the attainability and reasonability of the various strategic plans put forward by comparing them to market expectations, past performance and management expectations. Reliance is not simply placed on the numbers themselves but utilisation of various key metrics (RoE, RoRWA, CTI etc) is essential.  
• Compile review pack for submission to Exco and any other relevant committee. The pack together with commentary is necessary to provide a sounds basis on which the budget is approved.
• Interact with other departments such as Treasury, Risk and Group tax may be necessary to provide comfort and assurance that the more technical aspects of submissions (Risk weighted assets, Tax, Economic Capital etc) have been scrutinized and appear reasonable given the Groups economic out-look. Accountability: Ad-hoc requirements/submissions
• Execute ad-hoc queries on a daily basis that are dependent on external and internal requirements and vary considerably throughout the year.

Accountability: Ad-hoc requirements/submissions

• Attend various committee meetings in which one will use their understanding of e.g. margins, impairment trends or economic understanding to provide a valuable contribution. In some instances the contribution will be on a discussion basis and in others a submission to the committee is required.
• Provide other departments (Efficiency office, office of the CEO, treasury etc) with a range of information (analysis, forecasts and actual financial data etc) to perform their respective tasks. The information supplied may need to be package in a different format to make it relevant for their respective needs. An understanding of the roll-up structures within the Absa Business and good financial understanding is vital in this instance so as to avoid misrepresenting information.

Accountability: Interim and year-end reporting (Twice a year)

• Compile briefing packs used as summary and in some instances as additional detail for the annual and half year end financial statements. The packs are utilised by senior executives as a summary for interim and annual financial statements.
• Compile quick reference packs. An individual is required to engage with stakeholders such as Investor relations and the various business unit representatives to ascertain possible topical subjects and key financial data for the relevant period. Scope is also given to frequently asked questions by investors.
• Attend investor "one on one" sessions in which one would either play a support role to a more senior Absa representative or through a more passive role for educational purposes.
• Compile competitor analysis which compares the Group’s performance to peers.

Accountability: Cluster Relationship Manager (CRM) roles

• Provide analysis support relating to role to respective cluster through submissions, due dates and planning Interact with and supply guidance to Business units on a daily basis

Accountability: People Investment

• Peer responsibility: Coach, inspire, engage, mentor and develop finance and business savvy leaders.
• Play to our A-Game culture of Culture of inclusivity, diversity, entrepreneurship, and ownership.
• Network with finance colleagues across GFD and create awareness of challenges, opportunities and issues and encourage collaboration
• Focus on Finance skills evolution and remaining relevant.
• Perform all other duties as reasonably assigned.

Role / Person Specification

Qualifications and experience:

• B Com degree with Honours of Masters (major in Accounting, Financial Management or Economics)
• CA SA / CIMA (5-8 years post qualifying)
• Non-CA SA / CIMA (7-10 years’ experience in Financial Services organisation)
• Able to work effectively across a multi-service Financial Services organisation
• Previous exposure to financial management reporting in a financial services organisation

Knowledge and skills:

• Financial Accounting
• Report writing
• Analytical skills
• Self-driven and good interpersonal skills
• Attention to detail
• Deadline driven
• Advanced Excel and PowerPoint skills

Preferred:

• Knowledge of financial markets
• Knowledge of economics

Competencies:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

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Job Summary

• The CIB Markets Tech team is looking for a Lead Solution Architect to drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description

• Architecture knowledge and experience required:
• Min 8 years of solution architecture experience
• Customer-facing experience disciplines
• Experience working with agile delivery disciples
• T-shaped expertise with a breadth of skill, understanding and experience across different areas of delivery, different banking functional/business domains as well as a depth of skill in technology and integration architecture
• Proven track record in implementing complex architectures and solutions with deep hands on experience in complex technical implementations
• Hands-on technology and engineering experience
• Computer and operating systems
• Infrastructure and engineering design
• DevOps
• System security measures
• Business analysis
• Database management
• Cloud development
• Web platforms
• Hardware and software management
• Network administration
• Project and product management
• Experience in software engineering and design architecture.
• Practical experience with projects in relevant engineering domain.
• Knowledge of cloud computing—Microsoft Azure, Amazon Web Services.
• Knowledge of typical enterprise integration patterns.
• Familiarity with principles of computer networks and IT security management.
• Understanding of business analysis techniques and processes.
• Strong organizational, analytical and system thinking skills.
• Excellent interpersonal communication and negotiation skills.

Preferred certifications:

• AWS Certified Solution Architect
• Axelos ITIL Master Certification
• Google Professional Cloud Architect
• Microsoft Azure Architect

Key Accountabilities: 

Expert communication: 

• Ability to clearly communicate the technical aspects, risks, challenges, and selling points of the solution. The Solution Architect is the centerpiece for all the parties involved in the solution, including business analysts, project managers, vendors, developers, and more. Additionally, the Solution Architect must be capable of providing advice, explanation, empathy, influence, and negotiation skills to navigate the solution with prowess.

Risk management and identification: 

• Identify, evaluate and assess risks to mitigate them and eliminate any factor that might hinder the successful delivery of the solution. Solution Architects know how to identify and reduce the threat of risks via tests in performance, security, user experience, and more.

Mastery of software development process and technical skills: 

• Poses extensive knowledge of technical aspects of the project to be able to provide guidance, identify risks, and assess the technology infrastructure of the solution. Due to dealing with many technical disciplines, it’s important that you are well informed about all the elements that play a role in the solution. While Solution Architects aren’t in the driver’s seat, technical knowledge provides them with the confidence, credibility, and expertise to advise and guide the solution on the right path.

Detail oriented: 

• There are many components that influence and affect the solution, which is why the Solution Architect must ensure constant and consistent evaluation of every aspect, as minor as it may seem, to understand what is valuable and discard what may be insignificant.

Solution construction and management:

• Ability to design and manage a solution comprehensively. To achieve this, Solution Architects must be assertive, responsible and multi-taskers to ensure the solution is satisfactorily built and managed.

People skills: 

• Ability to maneuver and manage business requirements and expected outcomes from numerous groups that work on the solution. Without people skills, Solution Architects don’t have the confidence and credibility to solve problems or to have the team trust their guidance.

Resource management: 

• Ability to resources efficiently and effectively. Resource management is crucial to staying within the budget, meeting deadlines, and providing a well-rounded solution without hiccups, which is why Solution Architects are critical in this area.

Education

• Bachelor's Degree: Information Technology
   

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Job Summary

• To be a member of the legal team in Absa and to contribute to the development of the Legal Function. The role will primarily focus on providing legal support and advice to the business generally including taking responsibility by providing specific advice and preparing responses to, inter alia, court documents, subpoenas, reckless lending complaints etc. To support the Legal Counsel in Group Litigation with a variety of legal work and legal administrative matters. To mitigate the legal risk implicit therein and provide advice in respect of certain legal work and legal administrative matters or other court documents/subpoenas/reckless lending complaints received Group-wide.

Job Description

Key Accountabilities

Accountability:  Legal risks Administration

• Receive legal queries and complaints from group wide stakeholders (the various Business Units- Retail, Corporate & Business Banking etc) and external bodies (NCR, Banking Ombudsman etc) to record, respond to or to forward to the relevant legal counsel.
• Categorise and evaluate queries and complaints in terms of complexity, urgency, risk and priority level to ascertain which queries to respond to and which queries and complaints to forward to a legal counsel
• Assist legal counsel to whom matters have been assigned by preparing a first draft of letters or responses to queries and complaints.
• Ensure the bank’s legal position is managed effectively in all situations in which disputes arise, at all times safeguarding Absa’s reputation.
• Increase awareness of the Legal Key Risk Policies and report any breaches.
• Mitigate risks wherever possible.
• Attend necessary training sessions to ensure commerciality and continued legal professional development.

Accountability:  Effective Litigation Administration

• Identify matters of reputational consequence and timeously refer to internal and/or external Legal Counsel. Support and provide technical assistance to Legal Counsel in such instances.
• Provide advice in respect of issues arising in respect of any court documents /subpoena/reckless lending complaint etc.
• Address all probable risks by seeing to it that they are sufficiently addressed in respect of any court document /subpoena/reckless lending complaint etc.
• Prepare and submit the relevant responses in respect of any court document /subpoena/reckless lending complaint.
• Ensure that an accurate and comprehensive database of information is precisely maintained, from which a variety of reports may be extracted.
• Identify, interpret and explain emerging trends, and where appropriate provide early warning of potential vulnerabilities.

Accountability:  Stakeholder Management

• Liaise (written & verbal) with external parties, including hostile legal practitioners, various Court Officials, members of the South African Police Services, National Credit Regulator, South African Revenue Services, SA Reserve Bank, and a variety of other Regulatory bodies, in relation to any court orders/subpoenas/reckless lending complaints.
• Communicate (written & verbal) with internal stakeholders and manage the on-going relationship, in respect of the physical production of documentation and preparing the necessary responses to any court document/subpoena/reckless lending complaint.
• Assist legal counsel in the feedback to stakeholders by regular interaction with the stakeholders in order to discuss legal developments and matters with them.
• Assist legal counsel to provide stakeholders with legal advice, support and legal solutions.
• Manage external counsel where required.
• Distil and communicate legal concepts in a simple, concise way that is easily understood by business stakeholders.
• Evaluate, manage and prioritise tasks in accordance with business need

Accountability:  Reporting

• Analyse and determine legal risk matters that need to be reported to legal counsel.
• Extract information from the Litigation Management Tools to measure and report on legal activity levels and trends in respect of court documents /subpoenas/reckless credit complaints.
• Attend to ad hoc reports as requested by the Head, such as reports required by Absa / LEXCO.

Role/Person Specification

Education and Experience Required

• NQF Level 5: National Diploma or Higher Certificate
• Qualifications Required (Essential) • ParaLegal Certification
• Qualifications Required (Preferred) • Additional courses in legal subjects or legal risk management
• Qualifications Required (Optional) • LLB Degree
• Four (4) years relevant paralegal experience preferably within a litigation environment.
• Exposure to a corporate environment, preferably within the banking industry.
• Regular interaction with external legal practitioners and /or Regulatory Bodies.

Skills and Competencies:

• Ability to work as part of a team
• Very strong interpersonal skills, especially communication skills
• Well organised and efficient
• Excellent negotiating and influencing skills
• Excellent attention to detail
• Integrity and reliability
• Business awareness, prioritisation of risk and strong commercial focus
• Ability to take a commercial view within legal constraints
• Ability to manage a large (and often fluid) workload with effective prioritisation as well as deliver under pressure and at speed

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
   

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

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Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)