Broker Support Administrator at Momentum

Role Purpose

As a Broker Sales Administrator you will handle quote requests from brokers. Your role would require you to be fast and accurate, so attention to detail is critical to this position. You will interact directly with the Broker Sales Advisers on daily basis, ensuring that quote requests reaches them in a timeous manner with a 100% capturing quality.

Requirements

• Matric or qualification equivalent to matric
• At least one year experience in a call centre environment

Duties & Responsibilities

The Broker Sales Administrator will primarily be responsible for converting leads into quotes with minimum quantity and quality targets that are in place including, but not limited to:

• Monthly quote volumes
• Complaints to workload ratio
• Quality audit target
• Service level KPI's

Competencies

• Ability to execute and deliver results
• Excellent computer skills
• Uncompromising approach towards service excellence and the ability to work in a fast paced and results-orientated environment
• Attention to detail
• Ability to work in a team environment
• Excellent interpersonal and communication skills (verbal and written)
• Enthusiastic and passionate about the job and the company