Branch Manager - JHB Branch M/F at GEODIS.

Job description

Annual Plan and Budget

• Develop and implement branch plan and budget as well as manage realization, based on national operations strategy and national business strategy, in order to give direction to the branch organization and contribute to the national profitability.
• Translate national business needs and operational performance improvement opportunities and incorporate these into the branch annual plan, aligned with National Operations Strategy and Plan and Budget
• Translate the branch plan into SMART objectives for direct reports

Freight Services

• Ensure the execution of freight services within the branch and provide advice to direct reports, optimize and manage consistency, in line with GFF policies, processes and procedures, industry requirements and customer contracts, in order to ensure customer satisfaction.
• Implement Global and Regional policies, processes and procedures, monitor compliance and ensure alignment with local policies and legislation
• Manage the development of CSOP's with new business and manage the implementation in cooperation with BD and IT
• Identify optimization opportunities within the branch and manage realization in cooperation with the Business Excellence department
• Ensure correct and timely input to invoice and billing, file completion process in line with the Global KPIs.
• Monitor compliance on e-services & all other Compliance Requirements

Business Excellence

• Contribute to the identification of best practices within branch and implement, in line with national business and branch strategy, in order to further develop the branch and provide our customers with first-class freight management solutions.
• Identify best practices and analyse feasibility of implementation within other departments/teams
• Monitor compliance to Business Excellence policies, processes and procedures on Branch level

Account Management

• Develop and maintain customer relationships with assigned customers, in line with SLA and customer needs, to enhance client portfolio, safeguard sales revenue and ensure customer satisfaction.
• Function as first line of contact and cooperate with OPS and IT departments within GEODIS Freight Forwarding to ensure optimal customer service. Document actions taken in CRM
• Monitor performance GEODIS Freight Forwarding on specific contracts: Monitor reports, identify shipment exceptions, rectify potential service failures, ensure complaints handling
• Proactively contact and meet customers to identify and prevent issues. Identify cross selling opportunities and develop and present additional suitable profitable business solutions

Management Information

• Gather, consolidate, analyze and report management information on branch level related to operational performance, to ensure alignment with National Operations as well as to ensure realization of national operations plan.
• Analyze the reports submitted by employees within branch, match performance with overall objectives as st

Applicant's profile

• Bachelor work and thinking level
• Multi modal knowledge and operational skills
• Branch Management experience within freight management
• Needs preferably more than 5 years of experience within freight management