Branch Manager - Gauteng , KZN, Pretoria at Servest SA

• REPORTING TO THE GENERAL MANAGER / REGIONAL DIRECTOR.MUST BE PSIRA GRADE A REGISTERED WITH A MINIMUM OF 5 TO 8 YEARS MANAGEMENT/ OPERATIONS EXPERIENCE IN THE SECURITY INDUSTRY.

Minimum Requirements    

• The minimum education requirement for the job is a Grade 12 certificate with 5 to 8 years Management/ Operations experience in the Security Industry
• Preferably a qualification in Operations/Business Management
• Fire arm Competency (Hand-, Shotgun and Rifle) Business Purposes
• Preference will be given to candidates with experience in the “Security Industry” and a strong knowledge of Operational control procedures, administration and electronic security
• Good interpersonal skills. A good communicator. Excellent leading and supervising skills
• The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures. Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety for the division
• Planning and organising. Computer literacy is essential. The job requires an incumbent with commitment and awareness for detail.
• High levels of integrity. Have a valid driver’s license with own reliable vehicle.
• Have a private mobile phone
• No criminal record
• PSIRA Registered

Duties & Responsibilities    

Promotes Profitability:

• Manage controllable expenses
• Strict adherences to operational procedures.

Manage and Development of staff:

• Compilation of site specific standing operational procedures (SOP’s) as well as the training of Security Officers.
• Demonstrate an interest in and understanding of the attitudes, views and motives of your staff by building a relationship of trust and open communication.
• Manage the performance and productivity of your staff by daily communication and providing feedback on results.
• Ensure compliance to the company policies and procedures and manage the disciplinary process.
• Implement and maintain measures to ensure safe and heathy operating environments.

Customer Service & Quality:

• Conduct continuous risk assessments and advice the customer on risk-mitigation strategies.
• Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives.
• Attend to incidents, conduct investigations and draft investigation reports.
• Ensure that the client gets the best possible service from your team.
• Manage customer and staff complaints promptly, accurately and effectively.

Administration:

• Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers.
• Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.
• Manage the Operations Controllers by doing regular checks on their output and ensure that all administration is done according to Operation standards.
• Analyse Company Vehicle Tracker Reports and company cell phone accounts monthly control unnecessary expenses which may be incurred.

Budget:

• Manage and generate annual budgets for your area of responsibility.
• Operate within budget by controlling expenses, meet budgeted EBIT targets.

Stock Control:

• Ensure that the quality of stock is to company standards on delivery.

Vehicle Maintenance:

• Utilise the Company Vehicle Tracker daily to avoid abuse of company vehicle.

General:

• Strive to maintain company standards and do daily direct communication to the Regional Director
• Ensure that you are contactable on a 24 hour basis or implement a roster of accountable and responsible staff to handle call outs and or urgencies at Client premises.

Closing Date    
2023/12/31