ATM Reconciliation Coordinator (Head Office) at Fidelity Services Group

Minimum Requirements:

• Excellent communication skills
• Matric certificate or equivalent
• A clear criminal record
• Computer literate and proficiency in Microsoft Word, Excel, and Outlook
• Cash Center experience advantageous

Key Performance Areas: (not totally inclusive):

• Daily reporting to National Manager.
• Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits.
• Branch liaison and real time issue resolution with regards to Recon, cash orders, packing schedules and ATM loads.
• Daily monitoring and reviewing branch capturing.
• Intermediary between client and branch with regards to instructions, issues and normal day to day business.
• Obtaining and understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Manager.
• Provision of training to branch Supervisors, ATM Managers and Recon Clerks

Core competencies and other Personality Attributes:

• Self-development
• Communication skills
• Must be honest and reliable
• Must have good verbal and written communication skills
• Must be assertive
• Pay attention to detail
• Ability to work without supervision
• Time management