Assistant System Engineer at Fidelity Services Group

Key Responsibilities:

ICT Responsibilities:

• Desktop Support: Proficient in providing top-tier desktop support, ensuring seamless user experiences and issue resolution.
• PC Hardware and Software: In-depth knowledge of PC hardware components and software applications, enabling efficient troubleshooting and solutions.
• Networking: Skilled in network setup, configuration, and problem-solving to maintain optimal connectivity.
• Operating Systems: Expertise across a range of operating systems, including Windows 7, 8, 8.1, 10, Windows Server, MAC, Linux, iOS, and Android.
• Telephony: Proficient in telephony systems, contributing to effective communication solutions.
• Disaster Recovery Site Management: Capable of managing and maintaining disaster recovery sites, ensuring business continuity and data integrity.
• Data Centre Support: Strong understanding of data centre operations, facilitating reliable data storage and accessibility.
• Executive and Senior Management Support: Proven ability to provide specialized support to executive and senior management personnel.

Product Responsibilities:

• Product and Technical Support: Delivering comprehensive product support and technical guidance to clients and users.
• CCTV and Alarms: Experienced in supporting and maintaining CCTV systems and alarms for enhanced security measures.
• Signaling Equipment: Proficient in managing and maintaining signaling equipment, contributing to operational efficiency.
• Post-Sales Client Support: Committed to delivering exceptional post-sales support, cultivating long-term client relationships.
• Physical Security and NCC Administration: Overseeing physical security measures and ensuring streamlined administration of the Fidelity National Command Centers.

Qualifications:

One or more of the following:

• Matric Certificate/ GR 12
• Comptia A+ and Network+
• MCP (Microsoft Certified Professional) in a relevant area of Operating system network support
• Proven work experience as an Assistant Systems Engineer.
• ITIL Foundation - Advantageous

Experience:

The ideal candidate will demonstrate proficiency and experience in the following areas:

• 3+ years of experience in IT support
• Desktop support
• Hardware and software
• Operating Systems
• Windows Operating System (7 and up)
• Windows Server (2008 R2 and up)
• MAC
• Linux
• IOS and Android
• Basic Networking
• Basic Telephony

Advantages Experience:

• Basic SQL Knowledge
• Product and Technical support
• CCTV
• Hikvision
• Dahua
• Avigilon
• Hanwha
• Alarms
• DSC
• Paradox
• Ajax
• Hikvision AX Pro
• Texecom
• Signalling Equipmen
• FSK
• RDC
• Finmonn
• Post-Sales Client Support