Assistant Officer IT Support Services X4 (Group IT) MWP at Eskom Communications

Minimum Requirements

Qualification(s):

• National Diploma in Information Technology/Information Systems at NQF6 with 240 credits

Related Minimum Experience:

• 2 years’ experience in Information technology and systems

Skills and Competencies

Leadership

• Team player
• Results orientated.

Behavioral

• Integrity
• Professionalism
• Proactive
• Ethical
• Trustworthiness

Knowledge

• Understanding an information technology (IT) environment
• Fault logging system
• International Organisation for Standardisation (ISO) 900
• Relevant system functional knowledge
• Basic knowledge of Information Technology Infrastructure Library (ITIL) process
• Basic Eskom business processes
• Configure applications
• Use Microsoft (MS) Office
• Navigate through systems

Skill

• Strong verbal and written communication
• Good problem solving and analytical
• Business acumen
• Application and system configuration
• Computer literate
• Work and interact effectively with people
• Valid driver’s license

Key Responsibilities

• Provide user support.
• Perform application monitoring.
• Conduct research, environmental scanning and information analysis.
• Conduct documentation quality management.
• Act as document management system controller.
• Monitor service delivery.