Assistant Officer: Customer Care Specialist (Contract position 40 HPW) - 2 years at University of the Free State

Duties and responsibilities:

• Provide excellent customer care to all stakeholders.
• Review customer complaints and take appropriate action.
• Serve as a Liaison between management and customer support team.
• Ensure effective relationship building between schools, principals and University.
• Respond to ChatBOT queries.
• Organize campus visits for individuals and groups, also for targeted schools on invitation.
• Present to visiting groups or adhoc school visits.
• Visit Identified Schools and career exhibitions when the need arises.
• Assist with townhall sessions with prospective students.
• Assist with the grade 9 intervention in its various forms.
• Interact daily with telephonic and walk-in clients on queries, questions, and concerns.
• Respond to e-mail inquiries on UFS web site.
• Communicate, Interact, and respond to customers through electronic media platforms.
• Disseminate marketing material via the customer care desk, e-mail platform and courier packages to schools.
• Responsible for the presentation of the UFS to programs to visiting groups.
• Responsible for social media FB content provided /podcast videos integrated communication plan.
• Responsible for podcast recording for SRS web page and FB.
• Responsible for school database updates.
• Process quotations and do requisitions (on Finance) PeopleSoft Finance.
• Disseminate marketing material and courier services.
• Assist where required.
• Responsible for open day stall.
• Give Star of Star administrative support.
• Nampo participation.
• Assist with administrative duties - Principals’ breakfasts-
• Responsible for Kovsie Kid Project.

Inherent requirements:

• A relevant Bachelor’s or degree or Advanced diploma on NQF level 7.
• At least two (2) to three (3) years’ relevant experience.
• Valid driver’s license & passport.

Recommendations:

• Understanding of school/university systems.

Competencies
Required competencies:

Results Orientated:

• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• The ability to stick with tasks, not give up, and overcome obstacles in completing one’s task.

Strategic Thinking:

• The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.
• The ability to plan work and to follow plans.

Business Acumen:

• Proficient in using MS Office.
• The ability to adhere to rules and strictly follow work regulations.

Leading:

• The ability to be cooperative with others, display a good-natured attitude, and encourage people to work together.
• The ability to maintain high levels of personal motivation, energy and enthusiasm.