Assistant Director: Quality Assurance and Repair and Maintenance Coordination (2 posts available), Ref No. WCMD 27/2024 at Western Cape Government

Job Purpose

• The Western Cape Mobility Department has an opportunity for two qualified and competent individuals to oversee the outsourced repairs and maintenance activities for a fleet of 6000 vehicles allocated to Client institutions across the Western Cape Province. 

Minimum Requirements

• An appropriate 3 year National Diploma/B-Degree (equivalent or higher qualification) in a technical field, e.g. NTC 3;  A minimum of 6 years relevant experience in the Motor Industry Trade or Fleet Management environment with management experience; A valid code C (or higher) driving license.

Recommendation

• Qualified Motor Mechanic or Panel beater; Experience in the following: Government and/or other motor transport fleet agencies; RMI/SAMBRA (or equivalent) grading systems; Audatex/Abuntex system performing cost analyses.

Key Performance Areas

• Oversee the daily operations of fleet repairs and maintenance with regards to quotes management, authorizations, invoice management and in-process scanning of R&M documentation;
• Review R&M requests for mechanical repairs, crash repairs, annual and kilometer servicing, maintenance, tire replacement, vehicle glass, auto electrical, tow ins and approve, reject or recommend requests to manager for approval; Plan and oversee daily, quarterly, bi-annual and annual inspection of the GMT fleet;
• Oversee the repair process of vehicles booked in at GMT or at merchants/dealerships and coordinate requests for quotes (RFQ), audatex reports and auctioneers valuation;
• Negotiate warranty claims, repetitive work, fleet discounts on parts and labour with Vehicle Related Suppliers (i.e.Vehicle Dealerships, Panel Beater firms, etc.) for quality control purposes and to verify repair work;
• Monitor and investigate vehicles failing to meet GMT quality assurance standards, find solutions and recommend corrective actions;
• Review GMT work distribution to Vehicle Related Suppliers; Review recommendations from Technical Assistants where vehicle quotes for repairs exceed the value of the vehicle or reached their economic life cycle and approve the use of parts or withdrawal from service;
• Review and recommend TV6/28 vehicle condition; Assessments to dispose of vehicles via online auctions;
• Establish and maintain appropriate systems of internal control and financial management to ensure compliance with governance prescripts;
• Provide training and guidance to R&M Technical Assistants, Drivers, and Technical Aids to drive with accountability to achieve organisational service standards;
• Detecting and preventing vehicle maintenance and repair fraud as well as institute recoverable cost claims against Client Institutions for non-compliance of fleet maintenance and repair prescripts.

Competencies
Knowledge of the following:

• BBB-EE Act; Fleet Management Systems;  
• Technical knowledge with regard to the repair, maintenance, panel beating and spray painting of vehicles;
• Office administration;
• Client Liaison Management.

Skills needed:

• Good planning and organising;
• Problem solving; Negotiation;
• Conflict resolution;
• Communication (Written and verbal); Computer literacy.
• Ability to meet stringent deadlines (i.e. vehicle downtime management).