Artisan at Nedbank

Job Purpose

• To manage and maintain installation or repair work in line with a specific trade (e.g. electrical; mechanical; plumbing; welding etc.) to deliver an exceptional service to customers and minimise business disruptions; in line with Nedbank business strategy.

Job Responsibilities

• Control costs by implementing, managing and monitoring a schedule maintenance plan.
• Ensure business continuity through effective stock management and budget control.
• Achieve business results and targets by adhering to agreed service level agreements
• Ensure that quality and turnaround times are met by adhering to work plans and standards
• Ensure that external stakeholders deliver professional and quality service by regular monitoring their activities
• Manage client expectations by ensuring that the Net Promoter Score (NPS) is within the agreed level.
• Build and maintain sound professional relationships with stakeholders by providing responsive service as per agreed Service Level Agreements (SLA) 
• Ensure the proper flow of work by processing job cards as per management directives
• Ensure that risks are properly managed and controlled by complying with Nedbank's operational risk management processes
• Ensure that the useful life of equipment is maintained and exceeded through periodic servicing of equipment.
• Ensure that vendor performance is tracked and measured by ensuring adherence to agreed service levels.
• Minimise the risk of loss by reconciling the work done with the invoices received from vendors.
• Ensure efficient and effective processes by complying with industry best practices
• Ensure compliance with safety and health policies by adhering to professional OHSA regulations
• Ensure the full functionality of Nedbank facilities by following the requirements of the preventative maintenance plan
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Contribute to BBBEE by complying with Nedbank's transformation targets.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma
• Minimum Experience Level
• 1 -2 years experience in a relevant trade

Technical / Professional Knowledge

• Administrative procedures and systems
• Business terms and definitions
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Relevant Trade Knowledge

Behavioural Competencies

• Communication
• Decision Making
• Safety Focus
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills