Analyst - Data Analyst Consumer at MTN

Key Activities & Responsibilities

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scrutinize data in order to determine SWAT across all of MTN SA segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Data manipulation and modelling
• Customer behavioural analysis
• Predictive modelling and machine learning
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports
• Internal Processes and Efficiency
• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers 
• Operational Planning and Management
• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS

Education

• 3 year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science) or related

Experience

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization 

Training:

• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication and Negotiation skills
• Assertiveness