Administrator: Supplier Claims (Cape Town) at Mustek Limited

Job Purpose:

• The Supplier Claims Administrator is responsible for the ordering of parts, and for the return and administration of faulty stock, which includes warranty stock as well as out of warranty stock. Work to solve problems quickly, maintaining a friendly and professional attitude. Strive to provide customers with the best experience possible.

Responsibilities:

• Return customer stock to local suppliers.
• Writing off non-warranty stock.
• Log calls on the ASP website, ordering parts as requested by the Technician.
• Send quotations to clients and follow up on outstanding quotes.
• Return warranty stock to ASP.
• Control DOAs and claims.
• Ensure proper tracking of and follow up of all submitted claims.
• Assist Sales staff with information required for client queries.
• Liaise with clients contacting Mustek via the website.
• Communicate via e-mail or telephone in a professional manner practicing good etiquette

Requirements

Qualification and Experience:

• Matric
• 2 year’s administration experience
• Experience within the supplier claims field or ICT Industry preferable
• Computer literate, especially competent in Outlook and Excel

Skills and Knowledge:

• Time management and ability to meet deadlines
• Excellent administration skills
• Data entry skills
• Excellent communications and customer care skills