Administrator: SLA (Midrand) at Mustek Limited

Purpose:

• To ensure that SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings.

Responsibilities:

• Meet with customers on a regular basis to carry out service reviews against SLA expectations.
• Liaises regularly with internal service providers to review and improve performance against SLAs.
• Reviews and renegotiates SLAs to meet changed needs as appropriate (in conjunction with Financial Manager).
• Develops and takes overall ownership of a Continuous Service Improvement Programme (CSIP) for ICT service delivery in line with business cost justifications.
• Filing all agreement with the clients.
• Ensures compliance with procedures and standards.
• Creates and maintains a catalogue of available services and uses this as the basis for Service Level Agreements (SLAs).

Requirements
Qualification and Experience:

• Matric
• A+ and 2 years SLA experience
   

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Customer service knowledge
• Good administration skills
• Good communication skills
• Basic computer literacy especially in Microsoft applications skills