Administrator: Branch | Europcar Van Rental | Pomona at Motus Holdings Limited

Position Overview    

• Complete ownership of the branch administration with the aim of supporting the customer service delivery, and effective administration, monitoring and management of branch operations.
• Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful. 

Specific Role Responsibilities    
Job Outputs:

• Primarily assist the manager with specific duties including but not limited to overdue rentals.
• Pull daily reports requested by manager, following up on areas where gaps exist or feedback is required.
• Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
• Pull daily, weekly & monthly reports and compile stats as required by the manager.
• Compile monthly reports on cash account submissions, ensuring timely submission to customers where monies are due.
• Follow up on overdue rentals
• Close off all partial billings.
• Assist in answering of phone calls and other customer liaison duties.
• Receive and administer fuel recons if applicable.
• Maintain meticulous records for the branch.
• Assist with administration of claims and filing.
• Ensure scanning and indexing is done on a daily basis.
• Prepare and distribute minutes of meetings and other routine correspondence.
• Health and safety experience - monthly reports to be done and cleared
• All other varied and general administrative duties not specified.

Qualifications and Experience    
Minimum Experience:

• 2 years of relevant administration experience in the industry.

Minimum Qualification:

• NQF Level 4 qualification (Grade 12 or equivalent) 

Preferred Qualification:

• Secretarial or business administration qualification

Minimum Requirements:

• Valid unendorsed driver’s license
• Computer literacy with high level of accuracy
• Essential to Note: The successful candidate must have be willing to work overtime and weekends when required.

Skills and Personal Attributes    
Competencies:

• Administration skills – highly proficient
• Task/priority management skills
• Attention to Detail – highly proficient
• Accuracy – highly proficient
• Communication skills, including telephone skills
• Business Understanding
• Organising skills
• Able to communicate professionally at multiple levels when dealing with customers, superiors, colleagues and other stakeholders.
• Time management, including the ability to respond to and resolve queries and issues in minimum time.
• Problem solving
• Team player
• Negotiation skills
• Work under pressure
• Planning, control, and monitoring skills

Personal Attributes:

• Professional
• Friendly but firm
• Resilient
• Takes a logical/ systematic approach
• Able to work independently