Administrative Controller at Clover S.A. Proprietary Limited

Job Advert Summary    

• Clover is looking for an experienced and highly motivated Administrative Controller to join the Commercial team. The successful candidate will provide administrative support to the Sales Execution management team in terms of call quality and training needs.

Requirements    

• Grade 12 or equivalent NQF4
• Business English: Fluent
• Computer literacy (Intermediate)
• Code 08 Driver's license 

Competencies    

• Coach and develop people 
• Proactive and action orientated 
• Approaches situations with an open mind and solves problems creatively 
• Maintains high standards 
• Lead and drive change for improvement 
• Interpersonal effectiveness 
• Commitment and motivation 
• Administrative capabilities 
• Thinking and reasoning logically 
• Communicates effectively 
• Ability to plan and organize 

Duties and Responsibilities    

• Support the Sales Execution to improve quality assurance standards  
• Evaluate and monitor Sales Execution customer interactions against defined criteria and SOP's 
• Facilitate QA calibrating sessions with managers 
• Support continuous improvement of QA scores by providing managers with information to allow them to coach train and develop their telesellers 
• Facilitate service improvement projects in Sales Execution 
• Participate in setting of QA objectives for the various Sales Execution functions 
• Benchmark Clover Sales Execution standard against Industry 

Compile and present reports 

• Draw and analyse data from Morpheus, create reports with recommendations to improve 
• Evaluate trends and advise/take corrective actions 
• Gather accurate customer satisfaction ratings, prepare summaries for PMD's with recommendations to improve 
• Perform training related functions 
• Determine training needs and facilitate the implementation of the training plans 
• Conduct training 
• Create and update training material