Administration Clerk at MIBCO

Duties and Responsibilities

• Interpret at both Conciliation and Arbitration proceedings if and when required
• Screen Calls and route calls accurately
• Take accurate messages and forward them timeously
• Answer queries regarding cases
• Welcome visitors and redirect them to the appropriate person

Ensuring neat administration of the following:

• Sorting and distribution of Correspondence
• Reception area
• Courier documents and parcels as and when requested
• Screening and routing of incoming and outgoing mail – hand delivered (courier)
• Assist with administrative duties as and when required
• Assist with filing and archiving
• Overseeing that all air conditioner and windows are closed in the boardrooms at the end of day
• Assist with other functions as per Managing Commissioner’s instruction
• Capturing referrals on the CCMA case management system.

Knowledge / Experience / Skills / Abilities

• Above average verbal communication and listening skills
• Ability to withstand pressure and provide above average services
• Must at all times be diplomatic and assertive
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. Parties of the Council, Clients and management team
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Must be a good team player and achieve objectives as set out by the Managing Commissioner
• Must be meticulous in carrying out tasks/instructions etc
• Must be patient
• Knowledge of the Dispute Resolution Centre processes would be an advantage
• Knowledge of the Case Management System would be an advantage

Requirements

Qualifications

• An appropriate grade 12 certificate and/ or equivalent academic qualification
• Customer orientated behavior essential (walk-inns, employees and employers, trade union officials and employers’ organisations as well as attorneys).
• Presentable and professional attitude
• Computer Literacy
• Proficient in at least 03 Official languages, including English and Afrikaans
• Prior experience in interpreting in Statutory Labour Dispute Resolution processes