Admin Clerk Aftercare (Agrinet) at Senwes

DUTIES AND RESPONSIBILITIES OF THE JOB:

• Capture all written information on a CLM document on the Embrace system.
• Sort CLM’s into the three groups for further separate processing.
• Evaluate stock of claims or CLM’s and determine the relevant action to take.
• Update information on Embrace at the comments as per the progress of the CLM’s or claims.
• Goods received (GR) the CLM on the Embrace system according to the type of CLM received.
• Updating the final information on the Embrace system as damaged stock.
• Generate an excel document of the damaged stock received or complete a claim document used for claiming from a supplier.
• Generate by Embrace system a waybill document to accompany the claim document to the supplier/ repaired item back to client.
• Making copies and filing all relevant documentation.
• Handing over of final documentation (Claims, CLM’s and waybill) to relevant departments.
• Communicate with all internal and external stakeholders in order to handle enquiries or requests.
• Consistently keep stakeholders up to date of progress.
• Ensure vigilant safeguarding of all company property, assets, and stock always.
• Notify management in case there is a need for repair and interventions.
• Report any damages to ranking to ensure repairs are complete and safety is maintained.
• Daily equipment checks as per standard policies and procedures.
• Cooperate with the rest of the staff.
• Assist with general duties when requested/ instructed to do so.
• Adhere to Health, Safety, Security, and Environment standards, policies, and procedures, including emergency response plans (e.g. armed robberies, fires, spillages, etc.)
• Ensure that all service steps are followed as per the company policies and procedures:
• Employee to be ready and well presented with a clean, prescribed uniform

Housekeeping

• Accountability and responsibility of work area.
• Maintain material handling tools.

Requirements

• National Senior Certificate
• At least 6 months relevant experience.