Activation Agent at Liberty Group South Africa

Purpose

To deliver activation related operational and administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 - 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Process renewals, new business, records, policy servicing, valuations, quotations and technical documentation according to set standards.
• Plan for, administer and process activation related tasks and activities effectively and efficiently in alignment with performance objectives.
• Perform online auto-registration and issue policy documentation.
• Manage policy activation and set up premium collection.

Customer

• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.

Finance

Learning and Growth

Governance

Competencies

Liberty Values

Technical Competencies

• Product Related System Application (Basic)
• Query resolution (Intermediate)
• Functional Policies and Procedures (Intermediate)
• Administration (Basic)
• Product and/or Service Knowledge (Basic)

Behavioural Competencies

• Organisation and Attention to Detail (Intermediate)
• Relationship Management and Networking (Intermediate)