Visa Application Center Manager (South Africa) H/F at TLScontact

Job description

To support our expantion around the world, we are currently looking for 3 VAC Managers for our centers in Pretoria, Cap Town and Johannesburg,
Reporting to the Area Manager, you will be in charge of:

• Developing, coordinating and implementing first class application processing services
• Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
• Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
• Ensuring the quality of customer service
• Report to high management
• Respect and apply security procedures (SAT/IRP)
• Keep customers information confidential
• Lead Clean desk audit
• Reporting all subsidiary level security issues to security team
• Implement and maintain ISMS procedures
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

Qualifications:

• Bachelor degree in Management or related subject, overseas studying and working experience is preferable
• Fluent in English
• More than 3 years working experience, including 2 years in management
• Excellent communication and interpersonal skills
• Able to establish and maintain effective relationships with team members and customers
• Demonstrable skill in independent problem solving
• Self-motivated, patient and professional
• Strong sense of responsibility and ability to work well under pressure
• Experience of managing in a collaborative team environment, delegating workloads and authorities
• Knowledge of customer service techniques and principles