To lead and manage a team of Collectors and their responsibilities on an on-going basis so as to ensure that the job objectives and development requirements within the team are met. To maximise Collections and the delivery of service to customers by pro-actively managing the performance, quality, motivation and day-to-day operational activities of the Collections team.
- Financials
- Customers and Stakeholders
- Business Process and Governance
- Staff and Talent Management
MINIMUM QUALIFICATION
- Matric
- Credit Management Diploma/Certificate would be advantageous
- Banking Diploma/Certificate in Banking would be advantageous
- At least 3 years’ experience in a Retail Collections environment;
- Understanding of WFS products (ISC, PL and CC)
- More than 5 years Credit Card Collections Experience
- Previous experience in a supervisory capacity is compulsory
- Knowledge of debt collection systems and processes
- Knowledge of Call Centre processes, systems and technologies
- Knowledge of relevant collection legislation (e.g. Debt Collectors Act)
- Negotiation skills
- Analytical ability
- Communication skills
- Coaching skills
- Ability to Recruit
- Performance management (ability to evaluate employees and take corrective measures)
- Planning and organising skills
- Conflict Handling skills
Gmail
Yahoomail