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    • Fresh Job Openings at EThekwini Municipality

    Posted: Mar 28, 2017
    Deadline: Not specified
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    Chief Customer Services Officer,Grade 13

    Job description

    Ref No 33000912

    Job Purpose:

    To provide customer service and technical advice to the EThekwini Electricity customers and electrical contracting consultants whilst ensuring meter reading and technical functions are managed and that the process for connections of supplies are not delayed and that problems pertaining are resolved.

    Key Responsibility Areas:

    • Manage and control the Customer Services Centre.
    • Provide advice and approve meter accommodation and electrical protection equipment.
    • Inspect installations of meters, report any suspected tempered meters for investigation, replace faulty meters and reimburse customers where necessary.
    • Prepare the sections capital and operating budgets and control expenditure.
    • Manage, develop and monitor the performance of staff and clerical staff involved in the application for electricity services.
    • Provide input in the drafting of tender specifications and the adjudication thereof.
    • Check and verify contractor invoices, ensuring that contractors are made responsible for paying damage to meter reading equipment.
    • Liaise with and attend to customers and/or their legal representatives regarding reconnection claims and disconnection errors.
    • Support and promote safety and accident prevention in the workplace.

    Essential Requirements:

    • National Diploma in Electrical Engineering from an accredited Technician or University of Technology.
    • Valid motor vehicle drivers license (Code B).
    • 5 years post qualification experience in the electrical supply industry including management experience.

    Special Conditions:

    • 40 hour-5 day week.
    • Permanent Locomotion Allowance or department transport at the discretion of the Head.
    • Protective clothing as per PPE Schedule.

    Overtime Category: II

    Physical Requirements:

    Must be physically able to carry out the duties of the post.

    Please attach your resume to the application in addition to applying with your LinkedIn Profile

    Method of Application

    Interested and qualified? Go to www.linkedin.com to apply

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