Overview
Supervises a large team in a process-driven environment in order to ensure operational delivery on a day-to-day basis. Role holders will ensure that the work is completed within agreed deadlines, timescales and to agreed standards, using the most appropriate systems, processes and procedures.
Service Management
- Work with set objectives in order to deliver the operation within the Computacenter framework standards, cost and time.
- Acts within general management direction.
- Ensures the accurate measurement and the achievement of customer SLA’s and KPA’s.