Job Opportunities at Momentum Metropolitan Holdings Limited

Role Purpose    

• To assist in the maximisation of new and existing accounts via the assigned distribution by applying effective sales techniques and driving sales performance

Requirements    
Formal Qualification

• Senior  certificate (Grade 12)
• If DOFA with FSB is before 31 December 2009 - Insurance credits apply
• If DOFA with FSB is from 1 January 2010 onwards – Full qualification applies
• RE: Representative regulatory exam. Must have written and passed. Based on mandate from FSB
• CPD qualification as required

Required Experience

• 3 years experience engaging with corporate entities and clients

Other requirements 

• Proven Lead generation skills

Duties & Responsibilities    
Improve capacity utilization (productivity)

• Complete the minimum sales required per day
• Enhance lead pipelines by engaging with key contact people, attending wellness days,networking seminars etc. (where applicable)
• Individualinitiatives to create for lead generation opportunities
• Identify and target prospects as per annual marketing requirements on monthly basis
• Cross selling to existing database
• Assist in making contact and setting appointments where existing relationship exists
• Present AFD Credentials and establish relationship and opportunities
• Retention for new business for 3 months
• Up selling and cross selling to Corporate base

Generate sales leads to meet sales budgets

• Network with HR managers from companies
• Conduct cold canvassing
• Initiate individual initiatives to generate leads
• Network across business divisions for cross selling opportunities
• Complete market research and preparation to identify and target corporate clients
• Source leads by attending events held by joint ventures
• Create channels in order to acquire leads
• Educate clients on products and offerings
• Conduct thorough needs analysis
• Plan individual strategy and daily activity
• Apply effective time management
• Remain dated and informed onproduct knowledge

Maintain conversion ratio rate

• Monitorsown conversion ratio
• Develop personal selling and underwriting skills such as closingtechniques

Retain new business

• Educate clients at the point of underwriting
• Keep updated on product knowledge
• Adhere to new business charter
• Perform underwriting in line with required standards andensure that recommendations made are and based on TCF (Treating Customers Fairly) principles

Manage loss ratio’s on New business generated

• Generate a steady stream of new business
• Ensure Compliance to TCF ( Treating Clients Fairly)

Competencies    
Knowledge and Skills

• Computer literate
• Presentation skills – to groups or individuals
• Interpersonal skills
• Telephone etiquette
• Business communication- verbal
• Written communication
• E-mail etiquette and utilisation
• Industry and business trends and news knowledge
• Product knowledge
• TCF knowledge
• Company policy and procedure knowledge
• Underwriting knowledge

Behavioural Competencies (Interpersonal and Intrapersonal)

• Achieving Personal Work Goals & Objectives
• Professional appearance and approach – corporate
• Delivering Results & Meeting Customer Expectations
• Persuading & Influencing
• Relating & Networking
• Adhering to Principles & Values
• Working with People
• Planning & Organising
• Following Instructions & Procedures
• Coping with Pressure & Setbacks
• Adapting & Responding to Change

Cognitive Competencies

• Problem solving ability
• Organised
• Ambitious
• Adaptable
• Passionate about the purpose of the role
• Entrepreneurial spirit – proactive/ takes ownership/ resourceful/ target driven
• Team player

Closing Date    2023/04/25

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Role Purpose    

• Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.

Requirements    
Qualifications:

• Matric or equivalent NQF Level 4 qualification
• FAIS Representative Regulatory Exam Level 5 passed
• 120 credit FAIS recognised qualification

Experience

• 3-5 years’ working experience in the insurance industry environment
• A Minimum of 2 years managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
• Class of Business 3 and 7 (Preferable)

Skills and Knowledge:

• Relationship building
• Networking
• Good communication
• Computer Literacy  
• Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge
• People Management

Other requirements

• Driver’s license and own vehicle

Duties & Responsibilities    
INTERNAL PROCESS

• Managing a team of Financial Advisors
• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies, and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance, and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

CLIENT

• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment, and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends, and ideas are actively shared between team members.
• Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.

FINANCE

• Give input into the budget for area and implementation of financial regulations.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight

Closing Date  

2023/04/19

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Role Purpose    

• Create diverse market access opportunities in a particular region, by opening worksites and establishing, developing and maintaining relationships with key stakeholders. 

Requirements    
Requirements of the Job

Qualifications:

• Degree in Finance, Business Administration or other relevant degree
• Valid driver’s licence and own transport

Experience

• 3-5 years’ relevant experience in the financial services industry, particularly understanding of lower income market products and client needs
• 2 years’ experience in the management of complex projects in the financial services industry
• Excellent presentation and negotiation skills

Duties & Responsibilities    
Duties & Responsibilities

INTERNAL PROCESS

• Implement the market access strategy for existing and new markets in line with the operating model.
• Conduct analyses of existing key accounts (unions etc.) in a region, make recommendations on the strategic or tactical direction going forward and then implement in collaboration with the regional sales staff.
• Manage existing key relationships and key stakeholders and ensure that these are retained.
• Identify region specific appropriate sectors, new worksites and other key accounts, in collaboration with the stakeholders, through geo-mapping and geo-economic analysis etc.
• Provide strategic and tactical inputs to the prioritisation of potential new worksites in the context of the regional strategy.
• Open new worksites and or other key accounts for the channel by:
• presenting the employer/employee value proposition to the key stakeholders and
• negotiating access for consultants to the premises and
• facilitating the establishment of a stop order facility, together with the Stop order account manager
• concluding a formal agreement with the key worksite stakeholder(s) that stipulates what has been agreed regarding roles and responsibilities, timing etc.
• Oversee the development and execution of marketing plans and activation events to launch and entrench our presence at a new worksite.
• Oversee and/or provide inputs to a sponsorship/activation approach for a new worksite.
• Regular report on performance of key accounts the candidate is responsible for to relevant stakeholders.
• Measure and report on the success of events and the ROI of money spent in a particular worksite.
• Involve channel representatives in the negotiations, ensure that relationships are then handed over to the right people and at the right time.
• Assist with training of consultants and managers on the employer/employee value proposition and the skill of opening new worksites.

Competencies    
Business Acumen

• Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.

Client/ Stakeholder Commitment

• Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.

Collaboration

• Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.

Impact and Influence

• Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.

Drive for Results

• Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.

Leads Change and Innovation

• Actively leads change, does what is right for the business and drives continuous improvement through innovation.

Self-Awareness and Insight    

• Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.

Diversity and Inclusiveness     

• Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

Closing Date    
2023/04/30

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Role Purpose    

• Develop and drive profitable sales through effective plans, targets, and growth in support of the business’s strategic objectives, maintaining compliance with regulatory requirements.

Requirements    
Requirements of the Job

Qualifications

• Degree in Commerce, Marketing, Finance, or related Field
• FAIS Representative Regulatory Exam Level 1 and 5 passed.
• 120 credit FAIS recognized qualification.

Experience

• 8-10 years’ experience in a sales environment (essential)
• 5-8 years in relevant management experience (essential)
• Specific licensing or registration
• Certified Financial Planner

Skills and Knowledge

• Communication skills
• Presentation skills
• Influencing and negotiation skills
• Problem solving skills
• Planning and organizing skills
• Analytical skills
• Interpersonal skills
• People management skills
• Knowledge of the sales cycle, processes, and policies
• Insurance and financial services industry exposure
• Relevant product knowledge
• Knowledge of relevant regulatory and legislative requirements

Duties & Responsibilities    
INTERNAL PROCESS

• Develop the necessary sales strategy and tactics to close identified business, including all necessary sales activities, prospect calls, presentations, and executive meetings.
• Set targets and take accountability for the overall achievement of performance objectives in the business area, by driving sales performance.
• Provide clear direction on the strategic plan and key focus areas to ensure targets are met
• Manage and drive the turnaround time in terms of targets to ensure a high sales performance.
• Manage the delivery of deviance reporting as and when requested, to provide recommendations and mitigating solutions to deviances that have occurred.
• Assist team members, as necessary, by interacting with clients to facilitate sales and/or client concerns/complaints.
• Manage allocated sales budget through effective co-ordination of sales activities and behaviors, key accounts, and expense budget.
• Communicate processes, control requirements, risk management frameworks and regulatory requirements that impact the sales process.
• Coach team members on all the processes and controls and ensure understanding and commitment.
• Ensure team members complete all required compliance exams and attestations within specified timeframes.

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness, and recommend adjustments.
• Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies    
COMPETENCIES

• Making Decisions: Is determined and decides on actions willingly assumes responsibility is definitive and stands by own decisions.
• Empowering Individuals: Motivates individuals by empowering them seeks to inspire people and groups gives encouragement to others.
• Providing Insights: Is focused on continuously improving things provides insights by identifying key issues makes intuitive judgments.
• Generating Ideas: Is creative in producing ideas assumes an original approach when generating ideas adopts radical solutions.
• Exploring Possibilities: Is conceptual when developing ideas applies theories to problem solving prefers to learn by thinking and identifying underlying principles.
• Developing Strategies: Is focused on developing strategies thinks in the longer term and anticipates trends envisages the future and adopts a visionary approach.
• Interacting with People: Is lively and projects enthusiasm is talkative in making contact is focused on interacting and networking with people.

Closing Date    
2023/04/12

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Role Purpose    

• Execute the intra liability administration system, and Asset Vs Liability administration system reconciliation processes to ensure that all processed transactions are matched correctly; variances are investigated, and discrepancies are escalated to the correct parties to minimize business risks.

Requirements    

• BCom (finance major such as accounting, economics, or financial management) with 2 Years’ experience in CIS Manco administration or; 2 Years’ experience in LISP Unit trust trading administration.

Duties & Responsibilities    
Reconciliation (Internal Process)

• Across our CIS Manco entities, Asset Manager entities, and Lisp entities -
• Liability administration System Unit Value Vs. Liability administration System Cash
• Liability administration System Cash Vs. External Bank
• Liability administration System Cash Vs. Asset administration System Cash
• Asset administration System Units Vs. Custodian Units
• Asset administration System Cash Vs. External Bank
• Reconciling of transactions in above reconciliations that feed from multiple liability system applications, asset system applications, banking systems, and cash flows systems.
• Assess the root cause of each reconciling item, escalate the root cause to the correct root cause partner, and escalate clearance plan steps to each clearance partner.
• Manage the process of clearing each outstanding reconciling item by liaising with multiple stakeholders and tracking progress until resolution.
• Provide input into the Status of Recons risk identification processes by escalating findings regarding Age, nature and amount risk-analysed unmatched transactions, highlighting the risk of financial loss as part of the annotation, and by escalating any deficiencies in partner service to relevant management.
• Provide monthly reports to various stakeholders, respond to all the associated queries related to transactions forming part of the reconciliations, and provide feedback within the agreed service level.
• Develop and maintain productive and collaborative working relationship with peers and stakeholders by employing varied communication techniques that suit the various reporting structures, line of business systems, and ways of work.
• Review the data integrity of bank accounts, money market bank transaction, reconcile the variances, and escalate the issues to the relevant department.
• Capture interest adjustment transactions on the system based on information reflected on the external Manco or fund manager fund statements and provide timeous feedback to the trading team.
• Conduct integrity control on clients’ accounts by verifying that the amount paid for unit trusts is matched with the cash flows withdrawn from the clients’ accounts to enable the fair treatment of clients.
• Investigate unidentified or unallocated cash deposits or payments and escalate the findings to relevant departments or root cause partners in service teams.
• Understanding the mapping of financial structures between bank accounts entries and system entries to request reallocations where there are mismatches.
• Prepare refund instructions on invalid unmatched cash-flow exception transactions, or unmatched liability admin system transactions and forward them to relevant departments for instruction to banking and cash management team.
• Identify price corrections In Unit trust instruments held, or in CIS fund itself, prepare a trade analysis, drive the corrections to be processed by the relevant Fund Manager and escalate the corrections to relevant departments or stakeholders for corrections on client contracts.
• Ensure daily that the LISP assets vs Fund Manager assets are in line, and all discrepancies are investigated and cleared.
• Ensure daily that Fund Manager fund balances vs Fund Manager entries are in line, and that all discrepancies are investigated and cleared.
• Ensure that all write offs for units and cash are in balance and valid before every month end; any discrepancies to be handled accordingly and cleared.
• Responsible for weekly rotating responsibilities within the team such as manage the work mailbox, Finswitch downloads, bank allocations, and the query system.

Engage with clients in a client centric manner (Client Services)

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Self-management and teamwork (People)

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Contribute to financial controls and planning (Finance)

• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    
Business Acumen

• Understands the fundamental of how a Collective Investments and a Link Investment Service Provider business operates, and how individual performance links to financial performance.

Collaboration

• Works cooperatively with others and responds effectively to requests from other teams.

Drive for Results

• Completes assignments and tasks according to the predefined guidelines, delivers despite challenges and uncertainty, and understands the need to meet performance standards to achieve business results.

Leads Change and Innovation

• Demonstrates openness to consider new ways of doing things and changes existing plans to accommodate new information.

Client/Stakeholder Commitment

• Understands the minimum client requirements, consistently works to meet expectations, and resolves client problems within his or her job scope.

Impact and Influence

• Conveys his or her own views clearly and convincingly, adapts to audience, and responds to others' concerns.

Self-Awareness and Insight

• Recognises own strengths and limitations, manages personal feelings and emotions constructively, and seeks and incorporates feedback from others to deepen self-knowledge.

Diversity and Inclusiveness

• Respects different viewpoints as being as valid as own.

Closing Date    
2023/04/14